Cloud Contact Center Solutions Expert

5 days ago

Chennai, Tamil Nadu, India beBeeCloud Full time ₹ 20,00,000 - ₹ 25,00,000
Cloud Contact Center Solution Architect

We are seeking a highly skilled and experienced Cloud Contact Center Solution Architect to design, develop, and administer scalable cloud-based contact center solutions.

The ideal candidate will be responsible for creating automated, customer-centric systems that enhance the overall contact center experience through seamless integration of AWS services.

  • AWS Service Integration: Develop and maintain Lambda functions, Lex bots, and API integrations to support dynamic and personalized customer interactions.
  • Automation & Optimization: Build API-driven automation workflows to streamline operations and improve agent efficiency.
  • IVR/CTI Customization: Customize IVR systems and CTI integrations to support advanced call handling and reporting features.
  • System Administration: Manage and monitor AWS resources including DynamoDB, S3, and Lambda to ensure high availability and performance.
  • Collaboration & Documentation: Work closely with cross-functional teams (DevOps, Support, Product) and maintain clear documentation of system architecture and workflows.

To succeed in this role, you will need:

  • AWS Administration Skills: Skilled in designing and developing cloud-based contact center solutions using Amazon Connect.
  • Technical Proficiency: Proficient in configuring contact flows, Lambda integrations, and API-driven automation.
  • Hands-on Experience: Extensive experience with AWS services (Lambda, Lex, DynamoDB, S3) and IVR/CTI customization to deliver scalable customer experience solutions.

This is an excellent opportunity to showcase your expertise and contribute to delivering exceptional customer experiences.

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