Contact Center Routing Specialist

IVR Scripting SpecialistAbout the Role:We are seeking an experienced IVR Scripting Specialist to join our team. In this role, you will be responsible for designing and implementing effective contact center routing strategies to optimize agent utilization, minimize customer wait times, and meet service level agreements (SLAs).Key Responsibilities:Design and...

Job Title:IVR Scripting ProfessionalJob Description:We are seeking a highly skilled IVR Scripting Professional to design and implement effective contact center routing strategies that optimize agent utilization, minimize customer wait times, and meet service level agreements (SLAs). As an IVR Scripting Professional, you will be responsible for creating and...

Job OpportunityWe are seeking a skilled Idea Architect to join our team.About the Role:This is a fantastic opportunity for an experienced professional to take on a challenging role that will allow them to grow and develop their skills.The ideal candidate will have a strong background in IVR scripting, specifically with Genesys technology.They will be...

Job Summary:We are seeking an experienced IVR scripting professional to design and implement effective contact center routing strategies.Key Responsibilities:Design and develop optimized contact center routing solutions using Genesys PureEngage platform.Create, modify, and manage complex routing rules and strategies utilizing Genesys Rules Authoring Tool...

Job OpportunityWe are seeking a skilled professional to manage and optimize our contact center operations. The ideal candidate will have extensive experience in Cisco systems and a strong background in troubleshooting and system administration.The successful candidate will be responsible for managing and configuring Cisco Contact Center solutions, including...

Job Title: Cisco UCCE CVP EngineerJob Description:Our organization is seeking a skilled engineer to design, implement and maintain complex contact center solutions using Cisco Unified Contact Center Enterprise (UCCE) and Cisco Voice Portal (CVP).The ideal candidate will have strong technical skills, excellent communication and collaboration skills, and a...

Job Title:Patient Contact Center Business AnalystDepartment:Operations, Managed ServicesReports To:Managed Services ManagerLocation:Chennai, IndiaEmployment Type:Full-TimeJob Type:Onsite presence in Chennai requiredPosition SummaryWe are seeking a skilledPatient Contact Center Business Analystto join our team, working weekdays which overlaps with US business...

Job Title: Patient Contact Center ManagerDepartment: Operations, Managed ServicesReports To: Managed Services ManagerLocation: Chennai, IndiaEmployment Type: Full-TimeJob Type: Onsite presence in Chennai requiredPosition SummaryWe are seeking an experienced Patient Contact Center Manager to lead our US-based patient care call center, operating weekdays...

Job Title: Patient Contact Center ManagerDepartment: Operations, Managed ServicesReports To: Managed Services ManagerLocation: Chennai, IndiaEmployment Type: Full-TimeJob Type: Onsite presence in Chennai requiredPosition SummaryWe are seeking an experienced Patient Contact Center Manager to lead our US-based patient care call center, operating weekdays...

About This RoleWe are seeking an experienced Patient Contact Center Manager to lead our patient care call center. The ideal candidate will oversee a team of healthcare professionals and customer service agents, leveraging technology to deliver patient-centric support.Key Responsibilities:Team Leadership & Management:Foster a culture of empathy,...