Guest Service

4 days ago


Bengaluru Karnataka, India RCB Bar and cafe Full time

Greet and welcome guests upon arrival with a warm and friendly attitude.
- Address guest inquiries and requests in a professional and courteous manner.
- Provide accurate information about the property, facilities, and local attractions.
- Handle check-in and check-out procedures efficiently.
- Process payments, invoices, and manage cash or credit transactions.
- Maintain accurate records and ensure guest information is updated in the system.
- Respond promptly to guest complaints and ensure issues are resolved to their satisfaction.
- Escalate unresolved issues to the appropriate department or manager.
- Collaborate with housekeeping, maintenance, and other departments to ensure guest requests are fulfilled.
- Communicate special requests or preferences to relevant teams.
- Ensure compliance with safety protocols, company policies, and procedures.
- Maintain confidentiality of guest information.
- Assist in managing lobby or reception area to ensure it is clean and welcoming.
- Participate in training sessions and team meetings to enhance skills and knowledge.
- Perform other tasks as assigned by the supervisor or management.

Pay: ₹10,518.63 - ₹20,000.00 per month

Work Location: In person

**Speak with the employer**
+91 7483590510



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