Guest Service Representative

4 days ago


Bengaluru Karnataka, India Marriott International, Inc Full time

**Job Number** 24092414

**Job Category** Rooms & Guest Services Operations

**Location** Fairfield by Marriott Bengaluru Rajajinagar, 59th C Cross 4th M Block, Bengaluru, Karnataka, India VIEW ON MAP

**Schedule** Full-Time

**Located Remotely?** N

**Relocation?** N

**Position Type** Non-Management

***

Organize, confirm, process, and conduct all guest check-ins/check-outs, room reservations, requests, changes, and cancellations. Secure payment; verify and adjust billing. Activate and file room keys. Process all guest requests and relay messages. Print contingency lists to have a record of all guests in case of emergency. Identify and explain room features to guests; supply guests with directions and information regarding property amenities, services, and hours of operation, and local areas of interest. Follow up on any outstanding requests or problems from the previous day and are resolved. Run and review daily reports/logs. Complete designated cashier and closing reports in the computer system. Accept and record wake-up call requests and deliver to appropriate department. Count bank at beginning and end of shift; secure bank. Process all payment types, adjustment vouchers, paid-outs, correction vouchers, and miscellaneous charges; provide change. Notify Loss Prevention/Security of any guest reports of theft.

Follow all company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals. Comply with quality assurance expectations and standards. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
- Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law._

Fairfield by Marriott guarantees a beautifully simple stay wherever you travel, with over 1,000 locations worldwide. Our Marriott family farm heritage inspires a calming, reliable experience characterized by warm hospitality, all at a great value. As a member of our team, you’ll deliver on the Fairfield Guarantee — our commitment that every guest leaves the hotel satisfied. At Fairfield, we invite you to explore career opportunities that hold our hotels and the service we provide to the highest standard. In joining Fairfield by Marriott, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.



  • Bengaluru, Karnataka, India RAHO Hospitality Full time

    **About RAHO**: Founded in June 2022 by Sidharth Somana, Simona Mohan, and Gautham Somana, Raho Hospitalities is dedicated to bridging the gap in quality accommodation options in non-urban areas such as Coorg, Ooty, and Gokarna. Raho focuses on offering immersive and affordable travel experiences tailored to millennials. The Bengaluru-based startup has...


  • Bengaluru, Karnataka, India The Lalit Ashok Bangalore Full time

    Ensure guest satisfaction and delight by delivering high quality services Ensure to follow all the Food and Service policies and standard operating procedures Carries out effective service by ensuring guests are greeted and seated, food orders are processed accurately, and payment methods are handled accurately. Prompt and courteous delivery of all orders,...


  • Sarjapura, Bengaluru, Karnataka, India NBR Full time

    **Job Summary** **Duties** - Greet and welcome guests upon arrival, providing a warm and friendly atmosphere. - Assist guests with check-in and check-out processes, ensuring accuracy in data entry. - Respond to guest inquiries and resolve any issues or concerns promptly and professionally. - Handle cash transactions and maintain accurate cash handling...


  • Bengaluru, Karnataka, India Marriott International, Inc Full time

    **Additional Information**Guest Service Associate - Food and Beverage Service **Job Number**24190136 **Job Category**Food and Beverage & Culinary **Location**Four Points by Sheraton Bengaluru Whitefield, 43/3 Whitefield Main Road, Bengaluru, Karnataka, India, 560066 **Schedule**Full Time **Located Remotely?**N **Position Type** Non-Management *** Our jobs...


  • Bengaluru, Karnataka, India Marriott International, Inc Full time

    **Additional Information** **Job Number**25036273 **Job Category**Rooms & Guest Services Operations **Location**The Ritz-Carlton Bangalore, 99 Residency Road, Bengaluru, Karnataka, India, 560 025 **Schedule**Full Time **Located Remotely?**N **Position Type** Non-Management *** Process all guest check-ins, check-outs, room assignments, and room change/late...

  • Guest Service

    4 days ago


    Bengaluru, Karnataka, India RCB Bar and cafe Full time

    Greet and welcome guests upon arrival with a warm and friendly attitude. - Address guest inquiries and requests in a professional and courteous manner. - Provide accurate information about the property, facilities, and local attractions. - Handle check-in and check-out procedures efficiently. - Process payments, invoices, and manage cash or credit...


  • Bengaluru, Karnataka, India Meraqui Ventures Pvt Ltd Full time

    **Role Brief**: We are looking to hire a **Guest Service Associate** whose primary responsibility is to ensure that guests have a pleasant experience during their visit. The role involves various tasks, such as greeting guests upon arrival, assisting them in their purchase, handling inquiries and requests, providing information about the offers, resolving...


  • Bengaluru, Karnataka, India Marriott International, Inc Full time

    **Job Number** 24070542 **Job Category** Rooms & Guest Services Operations **Location** Renaissance Bengaluru Race Course Hotel, No 17 and 17/1 Madhava Nagar Extension Race Course Lane, Bengaluru, Karnataka, India VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Set up accurate accounts...


  • Bengaluru, Karnataka, India Sowparnika Projects and Infrastructure Pvt Ltd Full time

    The Guest Relations Executive plays a crucial role in providing exceptional customer service and building strong relationships with clients and guests in the real estate industry. They serve as a primary point of contact, ensuring customer satisfaction and enhancing the overall experience throughout the sales and post-sales process. The Guest Relations...


  • Bengaluru South, Karnataka, India Starlit Suites Full time ₹ 15,00,000 - ₹ 28,00,000 per year

    Company DescriptionWe suggest you enter details here.Role DescriptionThis is a full-time, on-site role for a Guest Service Associate located in Bengaluru South. The Guest Service Associate will be responsible for greeting guests, managing reservations, assisting with check-in and check-out procedures, answering guest inquiries, and providing excellent...