Guest Relations Representative
6 days ago
**Job Summary**
**Duties**
- Greet and welcome guests upon arrival, providing a warm and friendly atmosphere.
- Assist guests with check-in and check-out processes, ensuring accuracy in data entry.
- Respond to guest inquiries and resolve any issues or concerns promptly and professionally.
- Handle cash transactions and maintain accurate cash handling procedures.
- Promote hotel services and amenities, utilizing sales techniques to enhance guest experience.
- Conduct outbound calling to follow up with guests regarding their stay or special offers.
- Maintain organized records of guest information and reservations using computerized systems.
- Collaborate with other departments to ensure seamless service delivery for guests.
**Requirements**:
- Proven experience in customer service or a related field, preferably in a hospitality environment.
- Strong sales skills with the ability to promote services effectively.
- Proficient in English, both written and verbal communication skills.
- Previous experience in call center operations is a plus.
- Ability to handle cash transactions accurately and responsibly.
- Excellent interpersonal skills with a focus on providing outstanding guest experiences.
- Must be detail-oriented, organized, and able to multitask in a fast-paced environment.
Pay: Up to ₹33,000.00 per month
Schedule:
- Day shift
- Monday to Friday
Ability to Commute:
- Memphis, TN 38119 (preferred)
Ability to Relocate:
- Memphis, TN 38119: Relocate before starting work (preferred)
Work Location: In person
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