Guest Relations Representative

1 week ago


Sarjapura Bengaluru Karnataka, India NBR Full time

**Job Summary**

**Duties**
- Greet and welcome guests upon arrival, providing a warm and friendly atmosphere.
- Assist guests with check-in and check-out processes, ensuring accuracy in data entry.
- Respond to guest inquiries and resolve any issues or concerns promptly and professionally.
- Handle cash transactions and maintain accurate cash handling procedures.
- Promote hotel services and amenities, utilizing sales techniques to enhance guest experience.
- Conduct outbound calling to follow up with guests regarding their stay or special offers.
- Maintain organized records of guest information and reservations using computerized systems.
- Collaborate with other departments to ensure seamless service delivery for guests.

**Requirements**:

- Proven experience in customer service or a related field, preferably in a hospitality environment.
- Strong sales skills with the ability to promote services effectively.
- Proficient in English, both written and verbal communication skills.
- Previous experience in call center operations is a plus.
- Ability to handle cash transactions accurately and responsibly.
- Excellent interpersonal skills with a focus on providing outstanding guest experiences.
- Must be detail-oriented, organized, and able to multitask in a fast-paced environment.

Pay: Up to ₹30,000.00 per month

Work Location: In person



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