Front Office Associate

3 days ago

Bengaluru Karnataka, India The Fern Residency, Yeshwanthpur-Bengaluru Full time

Front office associates have many duties and responsibilities, including greeting guests, answering questions, and managing bookings. They are often the first point of contact for customers, so they play a key role in improving customer satisfaction.

Duties
- ** Greeting guests**: Welcome guests and make a good first impression
- ** Answering questions**: Address questions, complaints, and other concerns- ** Managing bookings**: Handle reservations and check-ins and check-outs- ** Managing mail**: Receive, sort, and distribute mail and packages- ** Managing office supplies**: Monitor supplies and place orders when needed- ** Managing records**: Keep records and files up to date- ** Managing expenses**: Monitor office expenses and costs- ** Performing other duties**: Assist with travel arrangements, schedules, and other tasks as assigned

**Skills**:
- ** Communication**: Communicate clearly and concisely with clients, employees, and managers- ** Multitasking**: Juggle multiple tasks simultaneously, such as answering calls and attending to guests- ** Organization**: Keep the front desk tidy and presentable- ** Problem-solving**: Solve problems and deal with emergencies in a timely manner- ** Customer service**: Provide a good customer experience and improve customer loyalty

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