Front Office Associate

2 days ago

Jigani Bengaluru Karnataka, India M J AVYANNA RESORT Full time

**Job Title**: Front Office Associate (FOA)
**Location**: MJ Avyanna Resort & Convention Centre, India

**Job Type**: Full-Time
**Experience**: 1 years in Front Office
**Salary**: Competitive, based on experience

MJ Avyanna Resort & Convention Centre is seeking a dedicated and professional **Front Office Associate (FOA)** to join our hospitality team. As an FOA, you will be the face of the resort, ensuring every guest has a warm and welcoming experience from check-in to check-out.

**Key Responsibilities**:

- **Guest Services**: Welcome guests with a friendly attitude, manage check-ins/check-outs efficiently, and address guest inquiries with professionalism.
- **Reservation Management**: Handle room bookings, cancellations, and modifications accurately via the Property Management System (PMS).
- **Communication**: Coordinate with other departments (Housekeeping, Maintenance, etc.) to ensure guest satisfaction.
- **Complaint Resolution**: Listen to and resolve guest complaints promptly, ensuring a positive experience.
- **Billing and Payments**: Manage billing processes, prepare invoices, and handle payments securely.
- **Record Keeping**: Maintain accurate records of bookings, cancellations, and other guest-related data.
- **Promotion**: Upsell resort services, such as dining options, spa packages, and activities.

**Requirements**:

- Proven experience as a Front Office Associate or similar role in hospitality.
- Proficiency in using Property Management Systems (e.g., Opera, IDS, or similar).
- Excellent communication and interpersonal skills.
- Ability to multitask and work under pressure in a fast-paced environment.
- Strong problem-solving abilities and attention to detail.
- Fluency in English is mandatory; knowledge of local languages is a plus.
- A warm, approachable demeanor and commitment to providing exceptional guest service.

**Benefits**:

- Competitive salary and perks.
- Opportunity to work in one of India’s premier resorts featuring luxurious amenities.
- Professional growth and training opportunities.
- Employee discounts on resort facilities.

**About MJ Avyanna Resort & Convention Centre**:
Located amidst 6 acres of lush greenery, MJ Avyanna is renowned for its luxurious offerings and exceptional hospitality. Our property features Asia's tallest man-made waterfall, 80 well-appointed rooms, grand banquet halls, and state-of-the-art convention facilities.

Join our team and become a part of an inspiring workplace where your skills and dedication will be recognized and valued.

**How to Apply**:
Pay: ₹10,000.00 - ₹15,000.00 per month

Schedule:

- Day shift
- Morning shift
- Night shift
- Rotational shift

Supplemental Pay:

- Performance bonus
- Yearly bonus

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- Microsoft Office: 1 year (preferred)
- total work: 1 year (preferred)

**Language**:

- Hindi (preferred)
- English (preferred)

Work Location: In person

Application Deadline: 30/12/2024

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