Application Support and Reliability

India
- Information Technology (IT)
- Group Functions

**Job Reference #**
- 318638BR

**City**
- Pune

**Job Type**
- Full Time

**Your role**
- Are you excited about playing a key role in keeping UBS competitive in an increasingly digitized worked?
We are looking for an Tech Support Specialist to:

- be responsible for providing hands-on Level 2 production support of Wealth Management USA's Advisory solutions platform.
- govern production support execution is aligned to existing ITIL framework
- follow effective and efficient operational policies, processes and procedures
- ensure all forms of workload are managed in line with established processes and procedures
- have hands on experience on Mainframes: DB2, JCL, COBOL, CICS, MQ, VSAM. Monitoring tools such as azure and cloud monitoring - all are very valuable skills for this role. You need to be a hand-on person and willing to work on cloud related activities.
- work closely with the vendor, key stakeholders to plan for cost optimized solutions, manage delivery, implementation, process improvement and production product support. preferably hands on automation tools.
- possess strong analytical, problem-solving and synthesizing skills (i.e. you know how to figure problems out), have a strong ability to solve complex issues.
- possess strong verbal, writing and communication skills
- Willingness to work on Agile Pods for contribution towards automation, abends reduction, cost savings via utilization improvements.

**Your team**
- we are looking for an analyst who will be working with the WMA Advisory development and support teams based out of USA and India.
- the Hosting Services team provides quality services to ensure end-to-end production stability and availability by combining optimized utility services with dedicated centres of expertise, ensuring business aligned support, always aiming to foster on customer / user needs.
- our measure of success is two-fold - clear and recognized benefits into the L2 line teams and standardization of core ITIL practices at a high maturity level.

**Your expertise**
- Bachelor's degree in Computer Science preferred
- ideally 8 to 12 years of experience in IT support role within financial services industry
- In-depth knowledge and understanding of Mainframes (technologies - DB2, JCL, COBOL, CICS, MQ, VSAM), Basics of cloud(Azure) and Incident and Problem Management practices.
- demonstrate hands-on domain skills and track record of successful projects and deliveries
- demonstrable experience in delivering a quality operational service to customers
- operating in a global team environment
- ITIL qualified & proficient in using Service Now
- flexible, adaptable and pragmatic with an ability to stay focused on objectives and a can-do-attitude
- customer orientated and focused on service quality with strong interpersonal skills comfortable at interacting with colleagues at all levels.

**About us**
- UBS is the world’s largest and the only truly global wealth manager. We operate through four business divisions: Global Wealth Management, Personal & Corporate Banking, Asset Management and the Investment Bank. Our global reach and the breadth of our expertise set us apart from our competitors..

We have a presence in all major financial centers in more than 50 countries.

**Join us**
- At UBS, we know that it's our people, with their diverse skills, experiences and backgrounds, who drive our ongoing success. We’re dedicated to our craft and passionate about putting our people first, with new challenges, a supportive team, opportunities to grow and flexible working options when possible. Our inclusive culture brings out the best in our employees, wherever they are on their career journey. We also recognize that great work is never done alone. That’s why collaboration is at the heart of everything we do. Because together, we’re more than ourselves.

We’re committed to disability inclusion and if you need reasonable accommodation/adjustments throughout our recruitment process, you can always contact us.

**Contact Details**
- UBS Business Solutions SA
UBS Recruiting

**Disclaimer / Policy statements**
- UBS is an Equal Opportunity Employer. We respect and seek to empower each individual and support the diverse cultures, perspectives, skills and experiences within our workforce.