Client Servicing Associate
1 week ago
Position: Full Time
Experience: 1 - 2 Years
Location: Hyderabad
**Responsibilities**:
- Responsible for managing a portfolio of company Clients for their branding and marketing needs.
- Be the single point of contact for the client’s day-to-day needs, queries, issues and provide timely resolution to ensure client satisfaction.
- Should set the right expectations with the client in terms of project delivery timelines as received from the delivery team. Should be forthright in communicating any delays before client escalations.
- Understand client requirements/brief from the business development team. Get the project plan for the same with timelines from the delivery team and follow-up to ensure timelines are met.
- Allocate proper briefs to team members, lead & guide the team for effective planning & execution.
- To be responsible for client retention and growth by adhering to the quality and timelines of annual maintenance contracts.
- To support management in developing, benchmarking, and deploying client service strategies focused on client retention and delight.
- To handle everyday coordination with clients and service them timely with the help of the delivery team. Raise red flags for delays internally and communicate with the client in advance.
- Research on the brand to get information on brand essence, competition, past consumer connect programs, etc.
- To ensure immediate response to client issues as per severity and priority.
**Skills Required**:
- Great communication skills - written and oral.
- Ability to build rapport with clients/team.
- Familiarity with tools like PowerPoint, Excel, Word, etc.
- Ability to multi-task and work under pressure/deadlines.
- Ability to pay attention to detail.
- Ability to research solutions with a problem-solving attitude.
- Ability to work in an organized manner.
**About Us**:
The Go-To Guy is an end to end Brand Marketing & Creative Agency based out of Hyderabad, India. The Go-To Guy is serving clients from India, UK and Dubai since the beginning of 2015.
-
Operations Client Service, Associate 1
4 days ago
Hyderabad, Telangana, India State Street Full timeWho we are looking for: Client Onboarding Associate 1 is an integral member of a team responsible for delivering quality service to business units globally. The associate 1 role is to ensure quality of service is delivered, and assignments are carried out in a timely manner. He/She must be able to work efficiently in a fast pace environment, meet deadlines,...
-
Client Experience Associate
2 days ago
Kokapet, Hyderabad, Telangana, India SAS ESTETICA SOLUTIONS PRIVATE LIMITED Full time**Position**: Client Experience Associate **Experience Required**: 1-3 years (Freshers with strong communication skills may also apply) **Location**: Hyderabad **Employment Type**: Full-time **About the Role** **Key Responsibilities** - Provide clear and professional communication to address client questions, concerns, and issues. - Support clients in...
-
Associate, Client Support
1 week ago
Hyderabad, Telangana, India S&P Global Full time**About the Role**: **Grade Level (for internal use)**: 07 **The Team**: The WSO Service Delivery Management team is the primary point of contact for our clients. We ensure that all of our clients' needs are met by leveraging our industry expertise and product knowledge. Client Service is our #1 focus - we do what is necessary to ensure client...
-
Operations Client Service, Associate 2
2 days ago
Hyderabad, India State Street Full timeBusiness Line : Global Services Work Location : Bangalore/Hyderabad Process Name : Business Onboarding and Transition (BOaT) Position: Associate 2 Shifts (in IST) : 6:30pm - 3:30Am State Street Corporation (NYSE: STT) is one of the world's leading providers of financial services to institutional investors, including investment servicing, investment...
-
Client Service Executive
1 week ago
Hyderabad, Telangana, India B2C Advertisers Full timeJob Title: Client Service Executive **About Us** B2C Advertisers is a full-service advertising agency with 18+ years of experience across newspaper, radio, digital, OOH, cinema, and performance marketing. We specialize in delivering customized media solutions for clients and are expanding our client service team in Hyderabad. **Key Responsibilities** -...
-
Customer Support Associate
4 days ago
Hyderabad, Telangana, India MoSahay Associate Full timeJob description : LG IB - Role: Customer Support. - Industry Type - BPO. - Employment Type-Full Time, Permanent. Language **:Malayalam or Tamil** - Education Qualification - Intermediate or Any Graduation. - Work Location: Secunderabad.(Work from Office) - 5 Days Working (Rotational Week Off) **Salary: 13000-17000 per month** - Pure dayshifts only. Roles...
-
Client Data Associate I
2 weeks ago
Hyderabad, Telangana, India JPMorgan Chase & Co Full time**JOB DESCRIPTION** Take a lead role in acquiring, managing and retaining meaningful relationships that deliver outstanding experience to our customers. **Job Summary** As a Client Data Associate within our KYC/AML team, you will be an team member contributor responsible for understanding and implementing KYC standards, guidelines, policies, and...
-
Client Servicing Executive
4 days ago
Hyderabad, Telangana, India Prime Services Private Limited Full timeResponsible for managing a portfolio of Clients - Manage client relationship to ensure client delight - Educate the client on the workflow and processes and manage client expectations - Allocate proper briefs to team members, lead & guide the team for effective planning & execution. - To monitor and ensure team performance by developing and propagating...
-
Operations Client Service, Associate 1
2 days ago
Hyderabad, India State Street Full time**Who we are looking for**: This is a position with a high level of responsibility within the Client Operations Delivery team. The Client Delivery Associate is responsible for service delivery to global clients. The role is responsible for ensuring successful service delivery including inquiry resolution and reporting’s. **What you will be responsible...
-
Client Service
1 week ago
Madhapur, Hyderabad, Telangana, India Revsoc Digital marketing Full time ₹ 3,60,000 per yearWe are seeking a talented and driven client servicing to join our dynamic team at Revsoc Digital. As an client servicing, you will play a pivotal role in acquiring and retaining clients, fostering strong relationships, and ensuring client satisfaction.Responsibilities:Proactively identify and pitch new clients, showcasing our digital marketing...