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Client Experience Associate

2 weeks ago

Kokapet Hyderabad Telangana, India SAS ESTETICA SOLUTIONS PRIVATE LIMITED Full time

**Position**: Client Experience Associate
**Experience Required**: 1-3 years (Freshers with strong communication skills may also apply) **Location**: Hyderabad
**Employment Type**: Full-time

**About the Role**

**Key Responsibilities**
- Provide clear and professional communication to address client questions, concerns, and issues.
- Support clients in understanding products, services, and processes.
- Perform **outbound calls, including cold calling**, to introduce offerings, follow up on leads, and ensure client engagement.
- Maintain accurate records of client interactions in CRM systems.
- Collaborate with internal teams (Onboarding, Operations, Tech) to resolve client issues quickly and efficiently.
- Ensure high client satisfaction and contribute to building long-term relationships.
- Share client feedback and insights with the team to improve services.

**Required Skills & Qualifications**
- Strong communication skills in **English, Hindi, and Telugu** (spoken and written).
- Confident in handling phone conversations and client escalations.
- Ability to conduct **cold calls** and maintain professionalism.
- Excellent interpersonal skills with a client-first attitude.
- Strong organizational skills and attention to detail.
- Basic computer skills (MS Office, CRM tools, ticketing systems).
- Ability to multitask and work in a fast-paced environment.

**Preferred Qualifications**
- Prior experience in **customer support, telesales, or client servicing** roles.
- Experience in startups, SaaS platforms, or service industries (salon, spa, hospitality) is a plus.
- Knowledge of CRM platforms and client onboarding processes.

**What We Offer**
- Competitive salary & performance-based incentives.
- Training and growth opportunities in client management.
- A collaborative and supportive team culture.
- Chance to be part of a growing brand focused on **client satisfaction & experience**.

**Job Types**: Full-time, Fresher

Pay: From ₹300,000.00 per year

Ability to commute/relocate:

- Kokapet, Hyderabad, Telangana: Reliably commute or planning to relocate before starting work (preferred)

**Language**:

- English (preferred)
- Hindi (preferred)
- Telugu (preferred)

Work Location: In person