Operations Client Service, Associate 2

Business Line : Global Services

Work Location : Bangalore/Hyderabad

Process Name : Business Onboarding and Transition (BOaT)

Position: Associate 2

Shifts (in IST) : 6:30pm - 3:30Am

State Street Corporation (NYSE: STT) is one of the world's leading providers of financial services to institutional investors, including investment servicing, investment management and investment research and trading. With $33.99 trillion in assets under custody and administration and $2.81 trillion* in assets under management as of September 30, 2018, State Street operates in more than 100 geographic markets worldwide, including the US, Canada, Europe, the Middle East and Asia. For more information, visit State

Street’s website at

- This figure is presented as of September 30, 2018 and includes approximately $28 billion of assets with respect to SPDR products for which State Street Global Advisors Funds Distributors, LLC (SSGA FD) acts solely as the marketing agent. SSGA FD and State Street Global Advisors are affiliated.

About Process

The team you will be joining is a part of State Street Corporation, deals directly with State street Client’s to process Account in various Systems. The client onboarding team monitor the progress of the account openings and actively communicate with relationship Managers to ensure that the account opening process is completed in a timely manner

Key Responsibilities/Skills & Knowledge/ Qualification
- Graduate and above preferably in Finance
- Overall experience of 1.5 years or minimum of 18 months as Associate 1 in State Street
- Ability to read and understand client document
- Completes/submits daily work as requested throughout the day. Maintains appropriate records of daily and monthly activities.
- Support the research and resolution process for exceptions, reconciliations, incorrect transactions and inquiries.
- Independently researches/resolves while keeping Senior Associate informed and seeks assistance, when needed, in a timely manner.
- Escalate unresolved issues to management as required.
- Ability to recognize and prioritize issues through daily updates, ensuring work is completed within established timeframes
- Ability to communicate confidently, efficiently and clearly in both written and verbal forms
- Teamwork and collaboration skills: ability to work effectively with team to enhance team efficiency and quality outcomes.
- Must have percentage of quality min of 99%.
- Resolve issues and prioritize actions in the absence of the managers.
- Ability to recognize and prioritize issues through daily updates, ensuring work is completed within established timeframes
- Ability to communicate confidently, efficiently and clearly in both written and verbal forms

Primary Skills (Must Have)
- Desire and ability to provide superior customer service to both internal and external customers
- Strong communication, interpersonal, organizational, and time management skills
- Ability to perform effectively to strict deadlines
- Should be flexible with shifts (including night shifts)

About State Street Corporation:
State Street Corporation (NYSE: STT) is one of the world's leading providers of financial services to institutional investors, including investment servicing, investment management and investment research and trading. With $33.99 trillion in assets under custody and administration and $2.81 trillion* in assets under management as of September 30, 2018, State Street operates in more than 100 geographic markets worldwide, including the US, Canada, Europe, the Middle East and Asia. For more information, visit State Street’s website at

- _This figure is presented as of September 30, 2018 and includes approximately $28 billion of assets with respect to SPDR products for which State Street Global Advisors Funds Distributors, LLC (SSGA FD) acts solely as the marketing agent. SSGA FD and State Street Global Advisors are affiliated._

For more information on State Street Corporation, please visit

.