Customer Support Executive

6 days ago

Calicut, India IOCOD Infotech Pvt. Ltd. Full time

We are seeking a highly motivated and customer-centric individual to join our rapidly growing team as a Customer Support Executive. In this role, you will play a vital role in fostering positive relationships with our customers by providing timely and effective support across our communications portal.

**Key Responsibilities**:

- Champion a positive experience: Actively listen to customer concerns, identify and address their needs with empathy and professionalism, and ensure their satisfaction with every interaction.
- Collaborate for success: Work seamlessly with internal teams to promptly resolve complex customer issues and contribute to continuous process improvement.
- Maintain meticulous records: Document customer interactions and transactions accurately, ensuring data integrity and facilitating efficient support delivery.
- Contribute to knowledge development: Share expertise and insights into customer needs, assisting in the development of informative FAQs and user guides.
- Stay ahead of the curve: Proactively seek knowledge of product updates and effectively communicate relevant information to enhance customer experience.

**Qualifications**:

- Exceptional communication skills: Possess a strong command of written and verbal communication (English), enabling you to articulate clearly and concisely while building rapport with customers.
- Demonstrated problem-solving aptitude: Approach challenges with a proactive and analytical mindset, finding effective solutions with a customer-centric approach.
- Prior customer support experience: Have a proven track record of success in delivering exceptional customer service, demonstrating a thorough understanding of best practices and service principles.
- Teamwork and collaboration: Thrive in a collaborative environment, fostering strong relationships with colleagues and effectively contributing to team success.
- Night shift availability: Openness to working night shifts is mandatory.

**Salary**: ₹15,000.00 - ₹40,000.00 per month

Day range:

- Monday to Friday

Shift:

- Night shift
- US shift

**Education**:

- Bachelor's (preferred)

**Experience**:

- total work: 1 year (preferred)

Ability to Commute:

- Kozhikode, Kerala (required)

Ability to Relocate:

- Kozhikode, Kerala: Relocate before starting work (required)

Work Location: In person

  • Customer Support Executive

    3 hours ago

    Calicut, India YOUGotaGift Full time

    **Job Summary** As a Customer Support Executive at YOUGotaGift, you will be responsible for delivering exceptional customer service and resolving inquiries and issues over the phone. Your primary objective will be to ensure customer satisfaction by providing timely and accurate assistance. This role requires excellent communication skills, problem-solving...

  • Social Media Customer Supporting Executive

    4 days ago

    Calicut, India fetch international Full time

    SOCIAL MEDIA CUSTOMER SUPPORTING EXECUTIVE Qualification - Graduation Work location - HiLITE Business park, Calicut Work shifts - Day (8.30am to 5.30pm) - Night (5.30pm to 2.30am) **Job Types**: Full-time, Fresher **Job Types**: Full-time, Regular / Permanent, Fresher **Salary**: ₹10,000.00 - ₹13,000.00 per month Schedule: - Day shift - Night...

  • Customer Support Executive

    1 week ago

    Calicut, India Make Your Own Perfume (MYOP) LLP Full time

    **Responsibilities**: - Conducting customer satisfaction surveys to understand what areas of the companys services need improvements. - Catering to customer phone calls and diverting the call to the relevant department for a more advanced form of query resolution. - Dealing with customer issues and churning out an easy-to-follow solution. - Managing payment...

  • Sales and Customer Support

    2 weeks ago

    Calicut, India Bistux Solutions Pvt. Ltd. Full time

    We are seeking a dynamic and results-driven individual to join our team as a Sales and Customer Engagement Specialist. This multifaceted role involves identifying potential leads online, initiating contact through various channels, and managing the entire sales process from lead generation to customer onboarding and post-sale support. **Key...

  • Customer Support Trainee

    3 hours ago

    Calicut, India Qkopy Online Services Private Limited Full time

    We are hiring a customer relation support representative to manage customer follow ups and enquiries. To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers. **Responsibilities**: Maintaining a constant attitude of positivity, empathy, and professionalism toward clients. Using a...

  • Customer Support Executive

    2 days ago

    Calicut R.S Post Office, Calicut, Kerala, India Dellfinch Technology Full time ₹ 96,000 - ₹ 18,20,000 per year

    As a Software Support Staff member, you will play a vital role in ensuring our clients' success and satisfaction with our GST Billing software. You will be responsible for handling software demos, implementation, and providing exceptional support to our valued customers. Your core responsibilities will include:Conducting software demos for potential clients,...

  • Customer Care Executive

    4 days ago

    Calicut, India Owleto Technologies Pvt Ltd Full time

    We are looking for a dedicated and hardworking individual for the post of Customer Care Executive cum Telecaller. Your main goal is to boost our sales by reaching out to the existing customers as well as potential customers. As a Telecaller, you are responsible for handling sales over the phone entirely. You are also responsible for solving questions...

  • Customer Care Executive

    1 week ago

    Calicut, India DKH MOTORS LLP Full time

    As a Customer Care Executive in our Service Department, you will be at the forefront of delivering exceptional customer experiences. Your primary responsibility is to ensure customer satisfaction by addressing inquiries, resolving issues, and providing support related to our products and services. **Responsibilities**: Customer Interaction: Respond promptly...

  • Customer Care Executive

    4 days ago

    Calicut, India SOVO JOB CONSULTANCY, BALUSSERY Full time

    Reputed Ayurveda Hospital in Kozhikode urgently hiring Customer Care Executive Female Qualification : Plus Two Freshers/Experienced Good salar packages **Salary**: ₹8,000.00 - ₹10,000.00 per month **Benefits**: - Cell phone reimbursement - Commuter assistance - Flexible schedule - Food provided Schedule: - Day shift Supplemental pay types: -...

  • Customer Relation Executive

    1 week ago

    Calicut, Kerala, India Met-leaf Full time

    Customer Relation Executive Job description Experience: 1-5 Years Location: Naduvannur, Calicut Salary & Perks: 8k - 20k -Best in the industry + Incentives Industry: Steel Manufactures **Position: Customer Support Executive** **Experience: Minimum 2+ Years (Banking or Sales Experience Preferred)** **Responsibilities**: As a Customer Support...