Customer Support Executive

1 week ago


Calicut, India Make Your Own Perfume (MYOP) LLP Full time

**Responsibilities**:

- Conducting customer satisfaction surveys to understand what areas of the companys services need improvements.
- Catering to customer phone calls and diverting the call to the relevant department for a more advanced form of query resolution.
- Dealing with customer issues and churning out an easy-to-follow solution.
- Managing payment and delivery of customer orders.
- Helping customers choose the right product for their requirements and budget.
- Handling customer concerns and complaints in a timely manner.
- Informing customers of upcoming promotions or deals.
- Establishing a positive rapport with all clients and customers in person or via phone.
- Forming reports based on customer satisfaction statistics and helping their team to develop new skills.
- Interacting with customers to ensure they have a desirable and shareable experience.

**Key Skills**:

- Instagram chat reply.
- Facebook chat reply
- Whatsapp chat reply
- Google inbox chat reply
- Maintain corporate order sheet
- Maintain daily report sheet
- Maintain events sheet
- Maintain customer complaints sheet
- SM lead collection and entry in Zoho

**Benefits**:

- Provident Fund
- Over time allowance
- Medical Insurance

+2/Degree



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