Front Office Executive

4 days ago


Juhu Mumbai Maharashtra, India Juhu Residency Boutique Hotel Full time

**Responsibilities**
- Perform all check-in and check-out tasks
- Manage online and phone reservations
- Inform customers about payment methods and verify their credit card data
- Register guests collecting necessary information (like Valid ID Proof, Contact details and exact dates of their stay)
- Welcome guests upon their arrival and assign rooms
- Provide information about our hotel, available rooms, rates and amenities
- Respond to Guest’s complaints in a timely and professional manner
- Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs
- Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests
- Upsell additional facilities and services, when appropriate
- Maintain updated records of bookings and payments

**Requirements and skills**
- Work experience as a Hotel Front Desk Executive, Receptionist or similar role
- Experience with hotel reservations software
- Customer service attitude
- Excellent communication and organizational skills
- Should be focused and interested in Learning new things
- Persuading or Having a hotel management Degree is a plus

**Job Types**: Full-time, Fresher

**Salary**: ₹12,500.00 - ₹16,000.00 per month

**Benefits**:

- Food allowance
- Provident Fund

Schedule:

- Flexible shift
- Rotational shift

Supplemental Pay:

- Overtime pay
- Performance bonus

Ability to commute/relocate:

- Juhu, Mumbai - 400049, Maharashtra: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Higher Secondary(12th Pass) (required)

**Experience**:

- total work: 1 year (preferred)

**Language**:

- Hindi (required)
- English (required)



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