Manager: Front Office dept

3 weeks ago

Juhu, India Care Plus Facility Private Limited Full time

Job Summary:
Oversee and manage all front office operations, ensuring smooth guest check-in/check-out, excellent service standards, and efficient coordination with other departments to maximize guest satisfaction.

Key Responsibilities:

  • Supervise front office staff (reception, concierge, bell desk, reservations).
  • Ensure prompt, professional, and guest-focused service at all times.
  • Handle guest complaints, VIP arrivals, and special requests.
  • Train, schedule, and motivate the front office team.
  • Monitor room reservations, occupancy, and revenue reports.
  • Coordinate with housekeeping, F&B, and other departments.
  • Maintain front office budget, expenses, and inventory.
  • Ensure adherence to hotel policies, SOPs, and safety standards.

Requirements:

  • Graduate/Diploma in Hotel Management preferred.
  • 4–6 years of front office experience, with at least 2 years in a supervisory/managerial role.
  • Strong leadership, communication, and problem-solving skills.
  • Knowledge of PMS (Opera/Fidelio or similar systems).
  • Guest-oriented, well-groomed, and professional.

Job Types: Full-time, Permanent

Pay: ₹45, ₹60,000.00 per month

Benefits:

  • Food provided
  • Provident Fund

Work Location: In person

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