Customer Experience Associate

2 days ago

Hyderabad, India Envoy Global, Inc. Full time

Envoy Global is a proven innovator in the global immigration space. Our mission combines our industry-leading tech platform with holistic service to streamline, simplify and expedite the immigration process for employers and individuals.

Due to continued growth and _internal career progression_, we are looking for another **Customer Experience Associates** (CXA) to join our Customer Experience team on a _permanent, full time basis_.

**The** **Customer Experience Associate** knows that every Envoy Global customer is extremely valued and that all interactions are handled accordingly. Reporting into the Customer Experience Manager, you are the voice of Envoy Global, and a critical knowledge resource for our end users.

**As our Customer Experience Associate, your key responsibilities will include**:

- Building proactive customer relationships in order to answer inquiries pertaining to the Envoy Global platform, whilst providing non-legal immigration support;
- Problem-solving in real time, with the support of our internal Customer Relationship, Product, and Marketing Teams, as required;
- Supporting Envoy's affiliated Law Firms (GIA, and CIP) to assist foreign nationals with navigating their respective immigration processes;
- Assisting new and existing customers with navigating our innovative technology platform;
- Developing strategies/ideas to enhance Envoy's user experience, whilst advocating for customers' best interests by way of ensuring work transparency and efficiency.
- 2+ years of experience in a customer facing role;
- Genuine desire to provide an outstanding customer experience;
- Passion for technology, and for bringing innovative tech products to new users;
- Skilled at quickly learning and adopting new technology tools;
- Excellent written & verbal communication skills, including the ability to explain complex matters in laymen's terms;
- Ability to consistently remain calm and positive under pressure;
- Desire to work in a fast-paced, high performing technology company that fosters teamwork;
- Yearning to immerse yourself in learning a new industry and/or product that benefits the world of global immigration;
- Bachelor's Degree (desirable), _or _relevant experience.

**_To APPLY, please follow the link provided. We look forward to hearing from you_

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