Client Relationship Executive
11 hours ago
**Kazam EV Tech**
**Job Title: Customer Relationship Executive (CRE)**
**Industry**:EV Charging / Mobility Solutions
**Employment Type**:Full-time
**Role Overview**:
We are seeking energetic and execution-oriented Customer Relationship Executives (CREs) to support our dealer network across India. As frontline representatives of Kazam, CREs will play a vital role in ensuring seamless operations, timely installations, and strong relationship management at the ground level. This role demands high accountability, proactive communication, and a customer-first mindset.
**About Kazam**:
Kazam is a leading provider of EV charging infrastructure and software solutions in India. We partner with OEMs, dealers, fleet operators, and end-users to enable the seamless adoption of electric mobility across the country. With a growing network of smart chargers, intuitive platform tools, and a pan-India service presence, Kazam is powering the shift toward a cleaner, more sustainable future.
**Key Responsibilities**:
- Act as the on-ground SPOC for assigned dealers, ensuring smooth daily coordination.
- Oversee and follow up on EV charger installations, ensuring timelines (TAT) and quality standards are met.
- Coordinate with vendors, technicians, and internal teams to resolve field-level issues and delays.
- Share real-time updates on field activity through structured same-day reporting.
- Capture and escalate customer complaints or service issues for prompt resolution.
- Ensure dealer adherence to Kazam’s processes, SOPs, and device activation workflows.
- Track and support collections follow-up for pending payments or documentation.
- Promote device-to-sales ratio accuracy by coordinating with dealer sales teams.
- Educate dealer staff on basic Kazam operations and support tools (e.g., app usage, ticket raising).
- Assist in organizing local dealer review meetings or training sessions.
- Collect feedback and relay insights to the KAM/CRM for continuous improvement.
**Key Requirements**:
- 1-2 years of experience in Customer relationship management.
- Experience in Automotive, EV, Mobility, or Dealer-facing industries is a plus.
- Strong communication skills in Hindi and local regional language; basic English proficiency.
- Hands-on attitude with a willingness to travel and be on the field extensively.
- Ability to work with basic tools like Excel, WhatsApp, and mobile apps for reporting.
- Problem-solving mindset and a strong sense of ownership.
- Comfortable handling multiple tasks and managing diverse stakeholders.
Application Question(s):
- How many years of experience do you have?
- What is your current CTC?
- What is the expected CTC?
- What languages do you know?
- What is your Notice period?
- Are you comfortable for daily travel?
Work Location: In person
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