
Grievance Redressal Officer
1 week ago
OBJECTIVE OF THE ROLE
Provide appropriate resolution for consumer grievances and provide seamless customer experience
KEY RESPONSIBILITIES
- Accountable for customer grievances at the Grievance Desk, service levels and deliverables in lines with IRDA guidelines
- Accountable for resolution of complaints directly escalated by IRDA Chairman and Grievance Team
- Accountable for resolution of complaints from Office, Legal & ombudsman and escalated complaints from the media
- Responsible for regular coordination with IRDA Grievance office for implementation of new guidelines, circulars pertaining to policyholders protection and grievance management
- Responsible for coordination with IRDA IT cell to streamline IGMS system for automated Grievance Management
- Drive reduction of complaints across Sales, Branches, Voice Centers.
Eligibility Criteria:
Work Experience : 6-7 years of relevant experience in customer service (with at least 3-4 years in a leadership roles)
Educational Qualifications: Graduates/Post Graduates
Other skill set:
- Team handling experience of 3-4 years
- Sharp understanding of processes, customer needs and techniques and translating the same into speedy and viable action
- Good Execution Skills
- Sound Communication & Presentation Skills Fluent in English & Hindi
- Strong interpersonal skills
- Preferably from the insurance industry
**Job Types**: Full-time, Part-time, Permanent, Fresher
Pay: From ₹30,000.00 per month
Expected hours: 9 per week
Schedule:
- Day shift
- Fixed shift
Ability to commute/relocate:
- Noida, Uttar Pradesh: Reliably commute or planning to relocate before starting work (preferred)
**Experience**:
- total work: 3 years (preferred)
- Redressal Officer: 4 years (preferred)
**Language**:
- English (preferred)
Work Location: In person
-
Grievance Redressal Executive
1 week ago
Noida, India Insurance Samadhan Full timeProvide team co-ordination across all departments for best customer support. - Handling customer grievances and resolving them. - Taking regular follow ups with the customers regarding their registered case. - Arrange relevant information, documentations from the customer. - Coordinate with Experts on case resolution.
-
Welfare Officer
2 weeks ago
Ghaziabad, Uttar Pradesh, India Kilimanjaro Group of Companies Full timeLocation - Lal qua Ghaziabad **Qualification - MSW** **Welfare Officer.** - Look into Contract Labor Management, Bulk Hiring of contract Labor, Do their Finger punching, Feed their Form XIV(Employment Card) into Attendance Management System. - Time Management System, Look into Compliances, clear bills of contractor. Correction of contract Labor...
-
Customer Relationship Executive
5 days ago
Noida, Uttar Pradesh, India Ojasvin Group Full time_**Department**:Grievance_ - **Reporting Person**: Chief Managing Director_ - **Location**:Sector 63, Noida_ - **Experience**:Minimum 1 yr. exp._ - The role will be based on correction / corrective action / preventive measures taken for incidents across organization. Actively engage with Clients to understand all incidents in detail. Manages certain...
-
HR Manager
1 day ago
Uttar Pradesh, India Ecavo Agro Daily Pvt. Ltd Full time € 6,00,000 - € 9,00,000We’re hiring: HR Manager (8+ yrs experience) | Prayagraj At Ecavo, we’re not just building products — we’re building people, culture, and a brand that Uttar Pradesh can be proud of. And we’re looking for an HR leader who wants to build that journey with us. This isn’t a back-office role. You’ll work directly with the CEO, help shape the...
-
Welfare Officer 2-5 Years
7 days ago
Noida, India Praxis Consultants Full time**Welfare officer| 2-5 years**: Full Time - Noida - Posted 29 mins ago **Roles and Responsibilities** - Puts forward the grievances & recommendations of employees to management and help management take right decision. - To establish effective communication between management and workers in order to resolve differences between employer and employee or within...
-
Sr Executive-Grievance Management
2 weeks ago
Noida, Uttar Pradesh, India Niva Bupa Full time ₹ 1,04,000 - ₹ 1,30,878 per yearGreeting from Niva BupaLocation- NoidaDepartment- GrievanceDesignation- Sr ExecutiveSalary- INR 34K in handExperience- 2-3 Years of experience into grievance handlingPrimary Role Description: -The job holder would be responsible handling complaint cases. The job holder would specifically need to follow the Max Bupa service protocols while handling critical...
-
Sr Executive-Grievance Management
6 hours ago
Noida, India Niva Bupa Full timeGreeting from Niva Bupa Location- Noida Department- Grievance Designation- Sr Executive Salary- INR 34K in hand Experience- 2-3 Years of experience into grievance handling Primary Role Description: - The job holder would be responsible handling complaint cases. The job holder would specifically need to follow the Max Bupa service protocols while handling...
-
Operation Executive
7 days ago
Indore, Madhya Pradesh, India Indo Thai Full timeJob Responsibilities Client’s Feedback - Interactions with client’s Operation related Work Preparation of Brokerage Customer grievance redressal
-
Admin Assistant
5 days ago
Kanpur West, Kanpur, Uttar Pradesh, India Happy Staffers Full time**Job Title**: HR + Admin Executive **Location**: Mall Road, Kanpur **Experience Required**: Minimum 3 years **Key Responsibilities** **Human Resource Duties**: - Maintain employee records, attendance, and leave management systems. - Ensure compliance with labor laws, especially related to **PF, ESI, and statutory reporting**. - Handle basic **grievance...
-
Service Officer
1 week ago
Noida, Uttar Pradesh, India Kotak Mahindra Full timeService Officer - Branch Banking KRAs: - Cash Management - Cash/Non-cash transactional activities - Redress customer needs pertaining to cash, DDs, cheque deposits, general information. - Maintaining speed and accuracy of transactional processes. - Sensation of the use of other business opportunities. - Providing a high-quality experience that will...