Grievance Redressal Officer

1 week ago


Noida Uttar Pradesh, India Advanced Knowledge Tech Full time

OBJECTIVE OF THE ROLE

Provide appropriate resolution for consumer grievances and provide seamless customer experience

KEY RESPONSIBILITIES
- Accountable for customer grievances at the Grievance Desk, service levels and deliverables in lines with IRDA guidelines
- Accountable for resolution of complaints directly escalated by IRDA Chairman and Grievance Team
- Accountable for resolution of complaints from Office, Legal & ombudsman and escalated complaints from the media
- Responsible for regular coordination with IRDA Grievance office for implementation of new guidelines, circulars pertaining to policyholders protection and grievance management
- Responsible for coordination with IRDA IT cell to streamline IGMS system for automated Grievance Management
- Drive reduction of complaints across Sales, Branches, Voice Centers.

Eligibility Criteria:
Work Experience : 6-7 years of relevant experience in customer service (with at least 3-4 years in a leadership roles)

Educational Qualifications: Graduates/Post Graduates

Other skill set:

- Team handling experience of 3-4 years
- Sharp understanding of processes, customer needs and techniques and translating the same into speedy and viable action
- Good Execution Skills
- Sound Communication & Presentation Skills Fluent in English & Hindi
- Strong interpersonal skills
- Preferably from the insurance industry

**Job Types**: Full-time, Part-time, Permanent, Fresher

Pay: From ₹30,000.00 per month

Expected hours: 9 per week

Schedule:

- Day shift
- Fixed shift

Ability to commute/relocate:

- Noida, Uttar Pradesh: Reliably commute or planning to relocate before starting work (preferred)

**Experience**:

- total work: 3 years (preferred)
- Redressal Officer: 4 years (preferred)

**Language**:

- English (preferred)

Work Location: In person



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