Sr Executive-Grievance Management

7 hours ago

Noida, India Niva Bupa Full time

Greeting from Niva Bupa

Location- Noida

Department- Grievance

Designation- Sr Executive

Salary- INR 34K in hand

Experience- 2-3 Years of experience into grievance handling

Primary Role Description: -

The job holder would be responsible handling complaint cases. The job holder would specifically need to follow the Max Bupa service protocols while handling critical cases.

Role & responsibilities

  • Priority handling of escalation basis the source of it has been reported from
  • Correct classification as complaints/service issues
  • Time bound update on the case details to management
  • Quality of responses-completeness and correctness
  • Resolution TAT is adhered without extension of timelines
  • No escalation for same concern
  • Complaint brief
  • Mail/Walk-in/Call handling management
  • NPS (Measure feedback, drive improvement)
  • Taking self-initiative for process improvements through coordination with different function heads/SPOC
  • Supporting the team to meet deadlines/team performance and process compliance
  • Identifying trends for Process gaps and systematic failures

Key Requirement & SKills

  • Knowledge of MS Office
  • Good interpersonal and analytical skills required
  • Customer service oriented
  • Eagerness for learning new processes and systems
  • Insurance background
  • Knowledge of IRDA/IGMS guidelines/reporting

Interested candidates can walk-in for the interview or share their CVs at HR Anjali) with a subject "CV for grievance"

Interview Address: Second Floor, Logix Infotech Park, Sector-59, Noida

Timings- 11 am till 1:30 PM

Spoc: HR Anjali

  • Sr Executive-Grievance Management

    2 weeks ago

    Noida, Uttar Pradesh, India Niva Bupa Full time ₹ 1,04,000 - ₹ 1,30,878 per year

    Greeting from Niva BupaLocation- NoidaDepartment- GrievanceDesignation- Sr ExecutiveSalary- INR 34K in handExperience- 2-3 Years of experience into grievance handlingPrimary Role Description: -The job holder would be responsible handling complaint cases. The job holder would specifically need to follow the Max Bupa service protocols while handling critical...

  • Sr Executive- Grievance

    2 weeks ago

    Noida, Uttar Pradesh, India Niva Bupa Health Insurance Full time ₹ 1,04,000 - ₹ 1,30,878 per year

    JOB PROFILEPosition- Executive/Sr. ExecutiveLocation- Noida NOCDepartment-Complaints & EscalationsManager -Complaints & Escalations*Key Roles & ResponsibilitiesPrimary Role Description: -*The job holder would be responsible handling complaint cases. The job holder would specifically need to follow the Max Bupa service protocols while handling critical...

  • Sr Executive- Grievance

    6 hours ago

    Noida, India Niva Bupa Health Insurance Full time

    JOB PROFILE Position- Executive/Sr. ExecutiveLocation- Noida NOCDepartment-Complaints & Escalations Manager -Complaints & Escalations *Key Roles & Responsibilities Primary Role Description: - *The job holder would be responsible handling complaint cases. The job holder would specifically need to follow the Max Bupa service protocols while handling critical...

  • High Salary Sr Executive- Grievance

    2 weeks ago

    Noida, Uttar Pradesh, India Niva Bupa Health Insurance Full time

    Job DescriptionJOB PROFILEPosition- Executive/Sr. ExecutiveLocation- Noida NOCDepartment- Complaints & EscalationsManager -Complaints & EscalationsKey Roles & ResponsibilitiesPrimary Role Description: -The job holder would be responsible handling complaint cases. The job holder would specifically need to follow the Max Bupa service protocols while handling...

  • Grievance Redressal Officer

    1 week ago

    Noida, Uttar Pradesh, India Advanced Knowledge Tech Full time

    OBJECTIVE OF THE ROLE Provide appropriate resolution for consumer grievances and provide seamless customer experience KEY RESPONSIBILITIES - Accountable for customer grievances at the Grievance Desk, service levels and deliverables in lines with IRDA guidelines - Accountable for resolution of complaints directly escalated by IRDA Chairman and Grievance...

  • Sr. CRM Executive

    1 week ago

    Noida, Uttar Pradesh, India Sikka Group Full time ₹ 6,00,000 per year

    Job descriptionWe are looking for an Executive /Sr. Executive/AM/ Manager CRM for Sikka Group , manage end-to-end customer relationship journey including all aspects of after-sales relationships, ensuring timely and accurate documentation, collections, and resolution of customer issues.Role & responsibilitiesTimely closure of agreements for buyers and...

  • Sr. CRM Executive

    5 hours ago

    Noida, India Sikka Group Full time

    Job description We are looking for an Executive /Sr. Executive/AM/ Manager CRM for Sikka Group , manage end-to-end customer relationship journey including all aspects of after-sales relationships, ensuring timely and accurate documentation, collections, and resolution of customer issues. Role & responsibilities Timely closure of agreements for buyers and...

  • MSW Sr. Executive

    6 days ago

    Ghaziabad, Greater Noida, Noida, India Panarkis Full time ₹ 1,04,000 - ₹ 1,30,878 per year

    Job Title: MSW Sr. ExecutiveLocation: Greater NoidaExperience Required: 3-6 yearsIndustry Preference: Automobile or ManufacturingEmployment Type: Full-TimeWork Location: On-siteJob Description:A reputed organization in the automobile manufacturing sector, based in Greater Noida, is looking to hire a MSW Sr. Executive to join its HR and Labour Welfare team....

  • CRM-collection & Grievance

    1 week ago

    Noida, Uttar Pradesh, India Amiscent Careers Full time

    JD For CRM-Asst.Manager Department Name:CRM NumberofPositionRequired:2 Gender:1 Female (executive), 1 Male( manager) JobTitle: Collection Grievance SrCoordinator-AsstManager JobOverview: - TheCollectionCoordinatorwillplayavitalroleinensuringthetimelycollectionof commonareamaintenancefeesandutilitybillsetcfromtenants/Brandswhile

  • Sr Sales Executive-Food Service

    2 weeks ago

    Ghaziabad, Greater Noida, Noida, India Anagh Management Services Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    US-based MNC hiring Sr. Sales Executive–Food Service to drive HORECA sales (hotels/restaurants). Responsible for market development, client relationship, product promotion & reporting. Min 4–5 yrs exp in FMCG/Food Service preferred.