Customer Service Associate

2 days ago

Gurgaon, India The Luxury Closet Full time

**About us**
The Luxury Closet is a company born in Dubai, the heart of luxury in the Arabian Peninsula, where we are redefining the world of luxury. We seek to challenge the norms and build a sustainable company that is loved and admired, and inspires the modern-day luxury consumer.
Our aim is to unlock and curate the most valuable and exclusive closets from around the world.
What do we offer?
- A young, dynamic and forward-thinking environment
- Fast paced and very short decision times for changes
- A canvas for you to truly excel
- 99% of uptime on sunshine

**About the role**
Customer Service associate will represent not just the customer service department but The Luxury Closet as a whole. In this key role, you will exceed productivity goals and deliver against our customer promises. Our scale is expansive and our presence is growing. Our goal is simple: to offer the greatest selection of luxury products and services with the world’s best customer experience.

**Responsibilities**:

- Roles and responsibilities: The CS Associate will be responsible and accountable (but not limited) to the following roles and responsibilities: -_
- Identifying and assessing customers’ needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Build sustainable relationships and engage customers by taking the extra mile and becoming a Consultant; help Customers make a decision and generate revenue for the Company
- Aim at converting general inquiries into a sale
- Aspire to bring customer delight in each and every interaction
- Provide accurate, valid, and complete information by using the right methods/tools
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep records of customer interactions, process customer accounts, and file documents where applicable
- Follow communication procedures, guidelines, and policies
- Maintain positive and professional interaction with all the departments associated with the Customer Service department

**Requirements**:
Knowledge
- Knowledge of English language, written and oral
- Basic knowledge of MS Office
- Luxury Brands Knowledge is an added advantage

Skills
- Comprehension Skills - Ability to comprehend Customer’s queries and concerns and provide a customer-focused solution
- Time Management - Ability to multi-task and decide priorities
- Service Orientation - Actively looking for ways to help people

Attitude
- Flexibility - Willingness to work in different shifts
- Openness - Open to ideas and feedback

Professional Experience
- 1-3 years of Customer Service Experience in a BPO/ Hospitality or Luxury Retail.

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