Customer Service Associate

4 days ago

Gurgaon, India KNOTIFY Full time

**Designation: Customer Service Associate**

**Qualification: Any Graduate/HSC**

**Process Type
- Voice ( International Process)**

**Experience
- 6 months or above experience in International Voice Process (required)**

**Requirements**:

- **Should be ready to work for the Voice process**

**- Clarity of speech and thought is expected with basic computer knowledge.**

**- Should previously have sales domain experience**

**- Ready for rotational shifts & rotational week offs.**

**- Immediate joiners Preferred.**

**- Must have a good command & fluency in English.**

**- Answer incoming calls from customers with inquiries on product orders**

**- Assist various departments in facilitating sales of all products in the company portfolio**

**- Analyze customer issues and assist in resolving within the required timeframe**

**- Coordinate with customers and ensure appropriate questioning to identify issues**

**- Manage all customer inquiries and summarize to present to management**

**- Administer and prioritize customer tasks and ensure achievement of all deadlines within the required timeframe.**

**Job Types: Full-time, Regular / Permanent/Rotational**

**Job Types**: Full-time, Regular / Permanent

**Salary**: ₹28,000.00 - ₹29,000.00 per month

Schedule:

- Rotational shift

Supplemental pay types:

- Performance bonus

Ability to commute/relocate:

- Gurgaon - 122016, Haryana: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Higher Secondary(12th Pass) (required)

**Experience**:

- International Voice Process: 1 year (required)

**Language**:

- English (required)

**Speak with the employer**
+91 9016437588

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