Customer Support Executive

2 days ago

Gurgaon, India ANS Commerce Full time

Customer support executive:

- Minimum experience required: 2-4 years
- CTC range: 3-5 LPA
- Location: Gurgaon
- Role and responsibilities:

- Identify customer needs and help customers use specific features
- Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users)
- Update our internal databases with information about technical issues and useful discussions with customers
- Monitor customer complaints on social media and reach out to provide assistance
- Share feature requests and effective workarounds with team members
- Inform customers about new features and functionalities
- Follow up with customers to ensure their technical issues are resolved
- Gather customer feedback and share with our Product, Sales and Marketing teams
- Assist in training junior Customer Support Representatives
- Skill set required: Good communication skills, street smart, analytical skills, documentation skills

*

**Salary**: ₹300,000.00 - ₹500,000.00 per year

**Benefits**:

- Health insurance

Shift:

- Day shift

Ability to commute/relocate:

- Sector -39, Gurgaon - 122001, Haryana: Reliably commute or planning to relocate before starting work (preferred)

**Education**:

- Bachelor's (preferred)

**Experience**:

- Software Quality Assurance Occupations: 1 year (preferred)

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