Customer Care Executive

5 days ago


Powai Mumbai Maharashtra, India Acme services Full time

live chat, and web-based contact forms.

2:

- Accurately diagnose customer issues and provide appropriate solutions or alternatives.

3:

- Maintain thorough and accurate records of customer interactions using our CRM or

ticketing system.

5:

- Ensure follow-ups are conducted in a timely manner until resolution is achieved.

6:

- Identify recurring issues and contribute to the creation of FAQs, knowledge base

articles, and support documentation.

7:

- Meet or exceed KPIs related to response time, resolution time, and customer

satisfaction.

**Job Types**: Full-time, Permanent

Pay: ₹30,000.00 - ₹40,000.00 per month

Schedule:

- Day shift
- Night shift
- Rotational shift

**Education**:

- Bachelor's (preferred)

**Experience**:

- Customer service: 1 year (required)

**Language**:

- Hindi (required)
- English (required)

**Location**:

- Powai, Mumbai, Maharashtra (required)

Shift availability:

- Day Shift (required)
- Night Shift (required)
- Overnight Shift (required)

Work Location: In person



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