Customer Care Executive

2 days ago

Powai Mumbai Maharashtra, India Sizeupp The Plus Size Clothing Store Full time

**Job Title**: Customer Care Support

**Location**: Mumbai

**Job Type**: Full-Time

**Job Overview**:
**Key Responsibilities**:

- **Customer Interaction**:

- Assist customers with product information, order status, returns, and troubleshooting.
- Handle and resolve customer complaints, ensuring a positive resolution for both the customer and the company.
- Provide accurate, valid, and complete information by using the right methods and tools.
- Investigate and follow up on customer issues, ensuring they are resolved to the customer’s satisfaction.
- Escalate complex or unresolved issues to higher-level support or management when necessary.
- **Documentation & Reporting**:

- Document customer interactions, issues, and resolutions in the company’s CRM system.
- Monitor and follow up on pending issues until they are fully resolved.
- Provide feedback to the management team on recurring customer issues and suggest process improvements.
- Stay up-to-date with product knowledge, service policies, and system changes.

**Qualifications**:

- High school diploma or equivalent (Bachelor’s degree preferred).
- Proven experience in customer support or customer service roles.
- Strong communication skills, both verbal and written.
- Basic knowledge of Microsoft Office and G Suite.
- Ability to work during weekends and holidays (if required).

Pay: ₹15,000.00 - ₹25,000.00 per month

**Benefits**:

- Paid sick time

Schedule:

- Day shift

Supplemental Pay:

- Yearly bonus

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- Technical support: 1 year (preferred)
- total work: 2 years (preferred)
- Customer service: 2 years (preferred)

**Language**:

- Hindi (preferred)
- English (preferred)

Work Location: In person

**Speak with the employer**
+91 9082554598

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