Data Center Noc Technician New

**Data Center NOC Technician**:

- Thiruvananthapuram Office, AEDGE AICC India Pvt Ltd

**About the Company**

Armada is an edge computing startup that provides computing infrastructure to remote areas where connectivity and cloud infrastructure is limited, as well as areas where data needs to be processed locally for real-time analytics and AI at the edge. We’re looking to bring on the most brilliant minds to help further our mission of bridging the digital divide with advanced technology infrastructure that can be rapidly deployed _anywhere_.

**About the role**

**Location.**This role is office-based at our Trivandrum, Kerala office.

**What You'll Do (Key Responsibilities)**
- **Infrastructure Monitoring & Support**:
- Monitor physical infrastructure using PLC/BMS/DCIM tools (e.g., Distech, RadixIOT/Mango, Schneider etc.).
- Respond to alerts and incidents related to power, cooling, network, and environmental conditions.
- Provide tier-2 support for escalations from L1 technicians; escalate to engineering or facilities teams as necessary.
- Lead and manage the lifecycle of incidents, ensuring timely resolution and effective communication to stakeholders
- Contribute to the development and refinement of monitoring dashboards and alerting thresholds
- Experience with specific critical infrastructure monitoring tools (e.g., Distech, RadixIOT/Mango, Schneider, Siemons, etc.)
- **Data Center Operations**:
- Conduct regular site checks and health inspections of critical infrastructure including UPS systems, CRAC/CRAH units, PDUs, and backup generators.
- Troubleshoot mechanical and electrical issues with a working knowledge of MEP systems.
- Coordinate maintenance activities and remote hands support for edge deployments.
- Participate in change management processes, assessing the impact of proposed changes on NOC operations and infrastructure stability
- Adhere to and enforce physical and logical security policies and procedures within the data center environment
- **Modular/Edge Data Centers**:
- Maintain and support modular data center environments (e.g., containerized or micro data centers).
- Ensure continuity and resiliency in distributed, often remote, infrastructure.
- Implement best practices for remote infrastructure monitoring and fault response.
- **Toolset and Documentation**:
- Utilize backend management systems for logging, analysis, ticketing, and incident tracking (e.g., Grafana, Zoho Desk, Zenduty, ServiceNow, Jira, SolarWinds, etc.).
- Maintain accurate records of configurations, incidents, changes, and routine tasks.
- Support automation and reporting efforts related to infrastructure performance and uptime.
- Assist in gathering data for compliance and audit requests
- Contribute to the development and refinement of monitoring dashboards and alerting thresholds
- Lead and manage the lifecycle of incidents, ensuring timely resolution and effective communication to stakeholders
- **Collaboration & Communication**:
- Work closely with facilities, IT infrastructure, and security teams to ensure cohesive operations.
- Participate in incident response and post-mortem reviews, contributing to continuous improvement efforts.
- Participate in change management processes, assessing the impact of proposed changes on NOC operations and infrastructure stability
- Adhere to and enforce physical and logical security policies and procedures within the data center environment
- Assist in gathering data for compliance and audit requests

**Required Qualifications**
- 3+ years of experience in a NOC or data center operations role.
- Strong knowledge of PLC/BMS/DCIM platforms and backend management tools.
- Experience supporting mechanical and electrical systems in data centers.
- Familiarity with modular or edge data center environments is a strong plus.
- Solid understanding of networking, power/cooling infrastructure, and monitoring protocols.
- Ability to read and interpret technical diagrams (e.g., electrical one-lines, network schematics).
- Comfortable with shift-based or on-call rotation work, including weekends and nights.
- Experience with specific critical infrastructure monitoring tools mentioned (e.g., Distech, RadixIOT/Mango, Schneider)

**Preferred Qualifications**
- Certifications such as CDCTP, CDCP, CompTIA Server+, or similar.
- Experience with remote site support and environmental sensors (IoT integrations is a plus).
- Working knowledge of Linux/Windows server environments.
- Basic scripting skills (PowerShell, Bash, Python) for automation and log parsing.
- Strong analytical and problem-solving skills.
- Excellent communication and documentation abilities.
- Highly organized and detail-oriented.
- Capable of working under pressure and managing priorities in fast-paced environments.

**Compensation**

We offer a competitive base salary along with equity options, providing an opportunity to share in the success and growth of Armada.

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