IT Infrastructure Presales Solution Architect

15 - 25 Years
- 3 Openings
- Trivandrum

**Role description**:
**Position**: IT Infrastructure Pre-Sales Solution Architect
**Experience**: 15+ Years
**Location**: Any UST Location

**Position Overview**:
The **Infrastructure Services - Pre-Sales Solution Architect** plays a crucial role in supporting the sales team with new client acquisition and expanding revenue from existing clients. Reporting to the **CIS Global Lead - Pre-Sales & Solutions**, the solution architect translates technical requirements into an architectural blueprint, leveraging design patterns, reference architectures, and cost-effective methodologies. The role requires close collaboration with clients, both internal and external, to craft solutions that align with their needs and CIS's strategic goals.

**Key Responsibilities**:

- **Solution Development**: Create technical solutions that address infrastructure needs, focusing on innovative ideas that align with customers' needs and CIS’s strategic requirements.
- **Ownership of Bids**: Take full ownership of all assigned bids across the IT infrastructure space, ensuring they align with technical, commercial, and business strategies.
- **Innovative Solutioning**: Provide unique value propositions and innovative strategies that differentiate the company in the market.
- **Collaboration**: Work closely with Centers of Excellence (COEs) and delivery teams to develop and refine new service offerings and propositions.
- **Customer Engagement**: Develop go-to-market strategies, interface with clients, and lead technical discussions to promote solutions that enhance business value.
- **RFP & Proposal Writing**: Expertly write technical proposals, respond to RFPs, RFIs, and create compelling client presentations.
- **Vendor & Partner Coordination**: Work with OEMs and partners to ensure competitive pricing and optimal solution development.
- **Hands-on Knowledge**: Demonstrate hands-on experience with traditional infrastructure (EUC, Command Centers, NOC, Service Desk, Server Management, Storage, Backup, DB, Telecoms), and advanced technologies (DevOps, Cloud, DevSecOps).

**Technical Expertise**:

- **Infrastructure Solutions**: Expert in infrastructure landscape, including Windows, Linux, Networking, Databases, Security, and Data Center migration.
- **Cloud & DevOps**: Knowledge in cloud platforms (Azure, AWS, GCP) and DevOps methodologies, including mobility and DevSecOps.
- **Technical Proposals**: Strong experience in end-to-end solution architecting, and independently compiling solution documents and proposals.
- **ITIL Knowledge**: Familiarity with ITIL and other process methodologies for delivering IT services.

**Requirements / Day-to-Day Activities**:

- **Proposal Management**: Lead the entire proposal lifecycle, including traditional and complex transformational bids, irrespective of geography (India, US, EMEA, APAC).
- **Technology Expertise**: Proficient in handling a variety of infrastructure services (Service Desk, End User Computing, NOC, SOC) as well as cloud and DevOps.
- **Pricing & Financials**: Manage proposal pricing, BOM creation, and work closely with procurement and finance teams.
- **Defense & Negotiation**: Prepare defense decks, participate in proposal defense sessions globally, and negotiate GM% and EBITDA% with internal stakeholders.
- **Collaterals & Marketing**: Develop and update collateral, whitepapers, case studies, and marketing materials as needed.
- **Flexibility**: Willingness to work across multiple time zones and handle urgent bids during weekends and holidays if necessary.

**Qualifications**:

- **Experience**: 15+ years in IT Infrastructure, with at least 8+ years in hands-on production engineering and implementation.
- **Technical Proficiency**: In-depth knowledge of IT Infrastructure technologies (Windows, Linux, Networking, DB, Cloud, Security, DevOps).
- **Communication Skills**: Strong client-facing skills and ability to write high-quality technical proposals.
- **Problem-Solving**: Innovative thinker with a deep understanding of commercial models and financial acumen in pricing bids.
- **Travel**: Willingness to travel domestically or internationally for client meetings and proposal defense sessions.

**Skills**:
**Pre-Sales Solution Architect, IT Infrastructure**

**About UST**:
UST is a global digital transformation solutions provider. For more than 20 years, UST has worked side by side with the world’s best companies to make a real impact through transformation. Powered by technology, inspired by people and led by purpose, UST partners with their clients from design to operation. With deep domain expertise and a future-proof philosophy, UST embeds innovation and agility into their clients’ organizations. With over 30,000 employees in 30 countries, UST builds for boundless impact—touching billions of lives in the process.