Customer Experience Associates

2 days ago

Pune Maharashtra, India Full Potential Solutions Full time

Overview:
Full Potential Solutions (FPS) is a performance-based outsourcing firm headquartered in Boston, MA, with operations in Kansas City, MO; Metro Manila, Philippines, and Chennai, India. We employ the best people, processes, and proprietary technology available to deliver multichannel solutions for our clients and provide fulfilling careers for our employees.

We invest in people and culture because we believe that happy, fulfilled teams achieve great things By putting people first, we drive breakthrough results. We offer a competitive suite of benefits for our employees, including a lucrative compensation program, medical, dental, and vision benefits, and the opportunity for high potential career growth with a fast-growing company. We are committed to creating a culture where people can succeed and reach their full potential.

**Our Core Values**:

- ** Integrity**:

- Do what's right for everyone: clients, shareholders, partners, and colleagues. TEAM is more important than self to create an atmosphere of mutual respect.
- ** Excellence** - Deliver exceptional client results, reward and recognize performance, and be in a relentless pursuit for improvement. Make your work and your goals personal.
- ** Accountability** - Act like an owner. Take pride in your work.
- ** Grace**:

- Respect and appreciate differences. Care for one another and embrace humility.

**Our Mission**: To create conditions wherein people can thrive

**Responsibilities**:

- Performs 50% voice and 50% non voice tasks.
- Thoroughly and efficiently gather required customer information
- Research remittance information and updated status of the transaction.
- Review documents shared by customers to match with Internal information.
- Work closely with Partners and other stakeholders to ensure delivery of remittance submitted.
- Meet and exceed company and individual performance metrics.
- Be a reliable and agile resource for customer service.

Qualifications:
Soft Skills
- Good oral and written business English communication skills with emphasis on comprehension, fluency and sentence construction.
- Excellent multi tasking ability and research skills.
- Good customer service orientation.
- Ability to set expectations, deliver and mediate information in a positive way.
- Good attention to details and meticulous attitude.
- Good time management skills.
- Critical thinking and decision-processing skills.
- Ability to work in a routinary environment, strong self-discipline, work ethic and resilience.- Must be willing to work onsite (Amar Business Zone Swati Park, Veerbhadra Nagar, Baner, Pune, Maharashtra
- India).
- Must be willing to work in a shifting schedule including weekends and holidays.

Technical Skills
- Typing speed of at least 35 WPM.
- Effective business writing skills.
- Experience in using multiple web tools is a must.
- Good internet and computer navigation skills.

Experience, Education, Age
- Preferably with 1 year customer experience in a financial technology account.
- Customer service experience or call center experience in remittance companies and delivery service business industries is also a plus.
- Multi channel and omni channel experience is also an advantage (voice and non voice experience).
- Completed Senior High School or it’s equivalent (2nd year college).
- College degree preferred but not required.
- Legal age of employment; at least 18 years old.

  • Customer Service Associate

    2 days ago

    Nagpur, Maharashtra, India Citius Customer Services Full time

    **Customer Service Associate** Designation: Customer Service Associate **Job Type**: Full Time Shift: Night Shift ( 9 Hrs rotational between 8pm to 8am) Work Experience: Minimum 2 years in International voice process - (Preferrable from US health care) Educational Qualification: Graduate or equivalent **Salary**: 25k-32K gross salary Managing incoming...

  • Customer Service Associate malayalam Process

    2 days ago

    Nagpur, Maharashtra, India Citius Customer Services Full time

    **Customer Service Associate_Lingual Process - Malayalam Language** **Job Details & Requirements** Designation: Customer Service Associate Process Type - Voice Experience - fresher to 3 months experience Qualification - hsc or any graduate **Salary**: ₹12,000k - ₹16,000k gross **Requirements**: Should know and be able to speak lingual Malayalam...

  • Associate - Customer Experience

    2 weeks ago

    Mumbai, Maharashtra, India, Maharashtra The Souled Store Full time

    About Us:The Souled Store is one of India’s fastest-growing youth-focused lifestyle brands. Founded in 2013 as a homegrown Indian brand, we have become one of the largest online merchandising platforms, partnering with global licenses such as Disney, Warner Bros., WWE, IPL, and Viacom18. Our offerings extend beyond themed designs like superheroes, movies,...

  • Customer Experience Associate

    2 weeks ago

    Pune, Maharashtra, India Stahl Kitchens Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    About StahlAt Stahl, we believe that the best times and fondest memories are created around food. Our mission is toenable the best cooking experiences by creating thoughtfully crafted, user-centric products.Role OverviewAs a Customer Experience Associate at Stahl, you will be the first point of contact for our customers,ensuring a seamless and delightful...

  • Customer Experience Associate

    2 days ago

    Mumbai, Maharashtra, India Blenheim Chalcot Full time

    **Customer Experience Associate** **About Blenheim Chalcot** Blenheim Chalcot is one of the leading venture builders in the world. We have been building exciting and disruptive businesses for over 26 years across sectors including FinTech, EdTech, GovTech, Media, Sport, Charity and more. These companies are all GenAI enabled and are some of the most...

  • Customer Experience Associate

    2 weeks ago

    Pune, Maharashtra, India Full Potential Solutions Full time

    **About Us** **Full Potential Solutions (FPS)** is a performance-based analytically driven omnichannel solutions organization with operations in Kansas City, MO, Chennai, India, Bogota, Colombia, and Manila, Philippines that puts culture and employees first. We are a rapidly growing global company, employing the best people, processes and proprietary...

  • Customer Experience Associate

    7 days ago

    Pune, India Ghar Soaps Full time

    About the Role: We are seeking a diligent and detail-oriented Quality Control (QC) Associate to join our team in Himachal Pradesh. The ideal candidate will have hands-on experience in quality checking processes within warehouse operations for skincare or personal care products. This role is crucial to ensuring that only safe, compliant, and high-quality...

  • Customer experience associate

    3 weeks ago

    Pune, India Ghar Soaps Full time

    About the Role: We are seeking a diligent and detail-oriented Quality Control (QC) Associate to join our team in Himachal Pradesh. The ideal candidate will have hands-on experience in quality checking processes within warehouse operations for skincare or personal care products. This role is crucial to ensuring that only safe, compliant, and high-quality...

  • Customer Service Assistant

    2 weeks ago

    Nagpur, Maharashtra, India Altius Customer Services Pvt Ltd Full time

    **Designation**: Customer Service Associate **Process Type**: Voice **Experience**:Fresher or 6 months experience (Preferable) **Must Have: Bengali language + English (mandatory)** **Qualification**: Any Graduate/ HSC **Job Type**:Full-time **Requirements**: - Should be ready to work for the Voice process - Must have a excellent command & fluency in...

  • Customer Experience Associate

    2 weeks ago

    Baner, Pune, Maharashtra, India BharatAgri Full time

    We are looking for enthusiastic and customer-focused individuals to join our Customer Experience (CX) team. This role involves handling customer queries, providing support based on agricultural knowledge, and managing basic computer operations. **Key Responsibilities**: - Interact with farmers and customers via calls and messages to resolve agri-related...