Customer Experience Associate

3 days ago

Pune Maharashtra, India Full Potential Solutions Full time

**About Us**

**Full Potential Solutions (FPS)** is a performance-based analytically driven omnichannel solutions organization with operations in Kansas City, MO, Chennai, India, Bogota, Colombia, and Manila, Philippines that puts culture and employees first. We are a rapidly growing global company, employing the best people, processes and proprietary technology to deliver groundbreaking solutions for our clients and fulfilling careers for our employees.

We invest in our people and put culture first because we believe that happy, fulfilled teams deliver breakthrough results. FPS offers a competitive suite of benefits for our employees, including a lucrative compensation program, medical, dental and vision benefits, and the opportunity for high potential career growth with a fast-growing company.

**Our Core Values**:

- ** Integrity** - Do what’s right for everyone: clients, shareholders, partners & colleagues, TEAM is more important than self, and create an atmosphere of mutual respect
- **Excellence** - Deliver exceptional client results, Reward and recognize performance, and Relentless pursuit of improvement
- **Accountability** - Act like an owner, take pride in our work, Measure results (your own and our clients), Be passionate
- **Grace** - Respect and appreciate differences, Care for one another, Humility, Make work personal

**Our Mission**: To create conditions within which people can thrive

**Duties and Responsibilities**:

- Performs 50% voice and 50% non voice tasks.
- Thoroughly and efficiently gather required customer information
- Research remittance information and updated status of the transaction.
- Review documents shared by customers to match with Internal information.
- Work closely with Partners and other stakeholders to ensure delivery of remittance submitted.
- Meet and exceed company and individual performance metrics.
- Be a reliable and agile resource for customer service.

**Qualifications**

Soft Skills
- Good oral and written business English communication skills with emphasis on comprehension, fluency and sentence construction.
- Excellent multi tasking ability and research skills.
- Good customer service orientation.
- Ability to set expectations, deliver and mediate information in a positive way.
- Good attention to details and meticulous attitude.
- Good time management skills.
- Critical thinking and decision-processing skills.
- Ability to work in a routinely environment, strong self-discipline, work ethic and resilience.
- Must be willing to work onsite (Yerawada, Pune, Maharashtra).
- Must be willing to work in a shifting schedule including weekends and holidays.

Technical Skills
- Typing speed of at least 35 WPM.
- Effective business writing skills.
- Experience in using multiple web tools is a must.
- Good internet and computer navigation skills.

Experience, Education, Age
- Preferably with 1 year customer experience in a financial technology account.
- Customer service experience or call center experience in remittance companies and delivery service business industries is also a plus.
- Multi channel and omni channel experience is also an advantage (voice and non voice experience).
- College Graduate or completed 3 year Bachelor’s College Degree.

  • Customer Executive

    2 weeks ago

    Mumbai, Maharashtra, India Sterling Customer Experience Pvt. Ltd. Full time

    Position: Analyst (Operations) for a Banking client Company: Sterling Customer Experience Pvt. Ltd. Process: Chat based Shifts - 8 hours shift including breaks with 5 days working shift Location: Powai, Mumbai We are open for walk-ins every Monday to Friday from 3 pm onwards at 1st Floor, Sterling, Supreme Business Park, A-wing, Powai. Role and...

  • Customer Experience Associate

    7 hours ago

    Pune, Maharashtra, India Full Potential Solutions Full time ₹ 3,00,000 - ₹ 9,00,000 per year

    About UsFull Potential Solutions (FPS) is a performance-based analytically driven omnichannel solutions organization with operations in Kansas City, MO, Chennai, India, Bogota, Colombia, and Manila, Philippines that puts culture and employees first. We are a rapidly growing global company, employing the best people, processes and proprietary technology to...

  • Customer Experience Associate

    2 days ago

    Pune, Maharashtra, India Full Potential Solutions Full time ₹ 4,00,000 - ₹ 8,00,000 per year

    About UsFull Potential Solutions (FPS) is a performance-based analytically driven omnichannel solutions organization with operations in Kansas City, MO, Chennai, India, Bogota, Colombia, and Manila, Philippines that puts culture and employees first. We are a rapidly growing global company, employing the best people, processes and proprietary technology to...

  • Customer Experience Associate

    2 weeks ago

    Pune, Maharashtra, India Full Potential Solutions Full time

    Full Potential Solutions (FPS) is a performance-based outsourcing firm headquartered in Boston, MA, with operations in Kansas City, MO; Metro Manila, Philippines, and Chennai, India. We employ the best people, processes, and proprietary technology available to deliver multichannel solutions for our clients and provide fulfilling careers for our...

  • Customer Experience Associate

    1 week ago

    Pune, Maharashtra, India Full Potential Solutions Full time ₹ 4,00,000 - ₹ 6,00,000 per year

    About UsFull Potential Solutions (FPS) is a performance-based analytically driven omnichannel solutions organization with operations in Kansas City, MO, Chennai, India, Bogota, Colombia, and Manila, Philippines that puts culture and employees first. We are a rapidly growing global company, employing the best people, processes and proprietary technology to...

  • Customer Relationship Associate

    2 weeks ago

    Pune, Maharashtra, India Dilizent Systems Full time

    Certainly! Below is a sample job description for a Customer Relationship Associate position: - **Job Title: Customer Relationship Associate**: - **Department: Customer Service**: - **Location**: [Insert Location] - **Position Type**: [Full-Time/Part-Time/Contract] - **About Us**: - [Insert Company Name] is dedicated to providing exceptional service and...

  • Customer Success Associate

    2 weeks ago

    Pune, Maharashtra, India Acoustic Full time

    As a member of the broader Acoustic Customer Success Organization, a Customer Success Associate acts as a bridge between Acoustic and its Customer’s playing a pivotal role in ensuring that our customers achieve rapid time to value from their investment in Acoustic Connect working closely with the assigned Customer Success Director and various internal...

  • Customer Success Associate

    2 weeks ago

    Pune, Maharashtra, India Acoustic Full time

    As a member of the broader Acoustic Customer Success Organization, a Customer Success Associate acts as a bridge between Acoustic and its Customer’s playing a pivotal role in ensuring that our customers achieve rapid time to value from their investment in Acoustic Connect working closely with the assigned Customer Success Director and various internal...

  • Customer Experience Associate

    1 week ago

    Nigdi, Pune, Maharashtra, India Hundred Kmph Apparels and Accessories LLP Full time

    Could also be a part of the research callouts sub-unit within the team. - Meet the predetermined daily, weekly and monthly targets. - Identifying customer requirements/needs. - Co-ordinating with various departments to resolve customer queries as and when required. - Providing outstanding customer service. - Maintaining confidentiality of information. -...

  • Accounts Associate

    1 week ago

    Pune, India Rahul Dang & Associate Full time

    Employer: Rahul Dang & Associates. (CA Firm), Baner, Pune. We are fastest growing organization working in Direct & Indirect Taxation, Audit & Assurance Services, Business Advisory, Corporate Services, Financial Planning Services etc. Office Location: Office No. 402, Snehraj, Near Radha Hotel, Radha Chowk, Baner, Pune-411045 Jd for Accounts associate for...