Customer Experience Associate

5 days ago


Nigdi Pune Maharashtra, India Hundred Kmph Apparels and Accessories LLP Full time

Could also be a part of the research callouts sub-unit within the team.
- Meet the predetermined daily, weekly and monthly targets.
- Identifying customer requirements/needs.
- Co-ordinating with various departments to resolve customer queries as and when required.
- Providing outstanding customer service.
- Maintaining confidentiality of information.
- Performing other duties as designated as and when the need arises.
- Align individual goals with the goals of the organization.

**Education and Experience**
- Graduate
- Fresher or minimum 1 year experience in the customer service industry.
- Openness to work on Sundays and work long hours/ additional hours as and when required

**Skills**
- Ability to think on one's feet
- Possess an overall calm attitude, be good at conflict resolution skills and get the tasks assigned done with the given time period
- Ability to work in a fast-paced environment, team environment and meet targets under tight timeframes

Pay: ₹13,000.00 - ₹20,000.00 per month

Schedule:

- Day shift
- Morning shift

Supplemental Pay:

- Commission pay
- Overtime pay
- Performance bonus

Ability to commute/relocate:

- Tathawade, Pune, Maharashtra: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Bachelor's (preferred)

**Experience**:

- Customer service: 1 year (required)

**Language**:

- English (required)
- Hindi (preferred)

Work Location: In person



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