Customer Experience Associate

4 weeks ago

Pune, Maharashtra, India Stahl Kitchens Full time

About Stahl

At Stahl, we believe that the best times and fondest memories are created around food. Our mission is to

enable the best cooking experiences by creating thoughtfully crafted, user-centric products.

Role Overview

As a Customer Experience Associate at Stahl, you will be the first point of contact for our customers,

ensuring a seamless and delightful experience across all communication channels. You will handle queries,

complaints, feedback, and coordinate operations, while collaborating with internal teams to enhance

customer satisfaction.

Key Responsibilities


• Customer Support & Engagement

1. Respond to customer inquiries via calls, WhatsApp, emails, social media and marketplaces.

2. Ensure prompt and empathetic resolutions for customer concerns.

3. Place follow-up calls to customers for feedback and service improvement.


• Order & Product Assistance

1. Coordinate returns, replacements, exchanges, and repairs efficiently.

2. Guide customers on product care and service.


• Collaboration with Internal Teams

1. Coordinate with Logistics, Marketing and Sales teams for feedback and escalations.

2. Share customer feedback with Product and Marketing teams for continuous improvement.


• Data Management & Reporting

1. Maintain and analyze reports on queries, complaints, feedback trends, and agent / team

performance.

2. Identify process improvements to enhance operational efficiency.

What We're Looking For

Experience:


• Minimum 2 years in customer support/service roles (D2C, E-commerce, or customer-facing domains

preferred).


• Prior experience in handling inbound and outbound customer communication and managing tickets via

a CRM / Ticketing system.

Skills & Qualifications:


• Graduate with excellent English communication skills.


• Multilingual skills - Hindi and other regional language(s) will be an added advantage.


• Strong problem-solving skills with an ability to handle customer concerns efficiently.


• Comfortable working in a dynamic, fast-paced environment.

Why Join Us?


• Opportunity to be part of a fast-growing premium cookware brand.


• A work environment that encourages learning, innovation, and accountability.


• Career growth opportunities within a customer-focused and quality-driven organization.

Ready to elevate customer experiences at Stahl? Apply now by sharing your resume and Customer Success

stories on hr@stahlkitchens.com

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