Helpdesk Support Executive

10 hours ago


Chennai Tamil Nadu, India Expleo Full time

Overview:
**Responsibilities**:
**Key Responsibilities**:

- Troubleshoot and resolve technical issues related to desktops, laptops, printers, and network connectivity.
- Escalate unresolved issues to the next level of support.
- Maintain accurate records of issues and solutions within the ticketing system.
- Assist in setting up new user accounts and workstations.
- Follow up with users to ensure full resolution of issues.
- Provide support for remote users and mobile devices.
- Document internal procedures and contribute to knowledge base articles.

Qualifications:
**Required Skills and Qualifications**:

- Bachelor’s degree in Computer Science, Information Technology, or a related field.
- 2 years of experience in a helpdesk or technical support role.
- Strong knowledge of Windows OS, Microsoft Office Suite, and basic networking.
- Familiarity with ticketing systems (e.g., ServiceNow, Zendesk, Freshdesk).
- Excellent communication and interpersonal skills.
- Ability to work independently and in a team environment.
- Strong problem-solving and multitasking abilities.

Essential skills:
**Preferred Qualifications**:

- Experience with Active Directory and remote desktop tools.


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