IT Technology Services Associate

**We help the world run better**

**JOBTITLE**: IT Technology Associate Consultant - DB SAP Enterprise Cloud Services

**Purpose and Objective**

Within the Product Engineering (PE) division, the Enterprise Cloud Services (ECS) Delivery Technical Operations team runs the HANA Enterprise Cloud (HEC) and is responsible for OS, DB & SAP Apps (such as S/4 HANA) operations & support for our customers across multiple infrastructures - SAP DCs, AWS, Azure & GCP. We are looking for an IT Technology Associate Consultant who will be responsible for infrastructure support and services along with running SAP’s backend technology including operations of state-of-the-art datacenters as well as client technology around the globe.

**The Role**:
As an IT Technology Consultant, you will be responsible for:

- Handling Incidents, Alerts, and Service Requests
- Delivery and maintenance of complex SAP Landscapes by providing technical expertise and support.
- Planning, setup, implementation, and operation of SAP technologies, achieving ambitious SLAs
- Conceptual design, configuration, and administration of server landscapes with focus on Linux Operating systems
- Troubleshooting and resolving any hardware, OS, App and DB related issues that impact the business
- Managing daily operations ensuring high availability
- Proper documentation, definition of technical operational concepts and guidelines for the implemented SAP landscapes and roll out of this information/knowledge to the rest of the team
- Coordination with international teams in global projects / crisis handling / de-escalation initiatives

**Role Requirements**:

- BE / BTech / M.Tech from a reputable institute
- 1 to 3 years of work experience as Database Administrator in Global Operations team primarily on SAP HANA and ASE Database Platforms and any of the most commercial RDBMS (Oracle, MS SQL Server, DB2 etc.)
- Exposure to the automation tools /scripting or processes.
- DB installations and upgrades, Planning, setup and implementation.
- DB Concept on Security, Backup and recovery strategies, System Copies, high availability and disaster recovery strategy, export-import, replication is a must.
- Organize / Structure day2day documentation.
- Willingness to take on-call duty/Weekend tasks.
- Basic knowledge on any Public Cloud Domains like Microsoft Azure, AWS and GCP
- Experience working in an international environment, being able to work effectively with international and virtual teams.
- Capable in technical documentation and creation of knowledge-based assets (KBAs).
- Ability to continuously acquire new knowledge proactively and independently.
- Analytical and solution-oriented thinking.
- Exposure to ITIL framework

**Preferred but not mandatory**:

- Working knowledge in UNIX/Linux environment, HANA DB and Sybase ASE databases
- Exposure to network services like DNS, LDAP, Samba, sFTP, Sendmail, Postfix
- Scripting experience - Any of Shell, Perl, Python, Go, or similar
- Working experience in Virtualization (XEN, VMware)
- Experience with OS monitoring
- Experience on at least one of the public cloud service providers (Microsoft Azure, Amazon Web Services, Google Cloud Platform)

**WHAT YOU GET FROM US**

**SAP'S DIVERSITY COMMITMENT**

**We build breakthroughs together**

**We win with inclusion**

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone - regardless of background - feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.

**EOE AA M/F/Vet/Disability**:
Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.

Requisition ID: 364272 | Work Area: Information Technology | Expected Travel: 0 - 10% | Career Status: Graduate | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid.