IT Technology Services Associate

**We help the world run better**

**About SAP**

**Purpose and Objective**

Within the Product Engineering (PE) division, the Enterprise Cloud Services (ECS) Delivery Technical Operations team runs the HANA Enterprise Cloud (HEC)and is responsible for OS, DB & SAP Apps (such as S/4 HANA) operations & support for our customers across multiple infrastructures -SAP DCs, AWS, Azure & GCP. We are looking for an IT Technology Associate Consultant who will beresponsible for infrastructure support and services along with running SAP’s backend technology including operations of state-of-the-artdatacenters as well as client technology around the globe.

**TheRole**:
As an IT Technology Consultant, you will be responsible for:

- Handling Incidents, Alerts,and Service Requests
- Delivery and maintenance of complex SAP Landscapes by providing technical expertise and support.
- Planning, setup, implementation,and operation of SAP technologies,achieving ambitious SLAs
- Conceptual design, configuration,and administration of server landscapes with focus on Linux Operating systems
- Troubleshootingand resolvingany hardware, OS, App and DBrelated issuesthat impact the business
- Managing daily operationsensuring high availability
- Proper documentation, definition of technical operational concepts and guidelines for the implemented SAP landscapes and roll out of this information/knowledge to the rest of theteam
- Coordination withinternational teams in global projects / crisis handling / de-escalation initiatives

**Role Requirements**:

- BE / BTech / M.Tech from a reputableinstitute
- 1 to 3years of work experience as Technical SAP NetWeaver Consultant (ABAP and Java Basis Administration)
- Working knowledge on Business Object Products (BOBI, BODS etc) -Working knowledge in UNIX/Linux environment, HANA DB and Sybase ASE databases.
- Basic knowledge ofNetwork and Storage
- Basic knowledge ofone or more of the following products is preferred:Content Server, Convergent Charging, MDM, GK Software, OpenText, SAP Cloud Connector, TOMCAT, IIS, IDM, SCM Optimizer, SAP Mobile Platform, TREX, Business Connector
- Experience workingin an international environment, being able towork effectively withinternational and virtual teams
- Capable in technical documentation and creation of knowledge-based assets (KBAs)
- Abilityto continuously acquire new knowledge proactively and independently-Analytical and solution-oriented thinking
- Exposure to ITIL framework

**Preferred**:

- Working knowledge in UNIX/Linux environment, HANA DB and Sybase ASE databases-Exposure to network services like DNS, LDAP, Samba, sFTP, Sendmail, Postfix-Basic understanding of NFS, BlockDevice, Raid concepts-Scripting experience -Any of Shell, Perl, Python, Go, or similar
- Working experience in Virtualization (XEN, VMware)
- Experience with OS monitoring, backup/restore, configuration automation technologies (Chef)-Experience on at least one of the public cloud service providers (Microsoft Azure, Amazon Web Services, Google Cloud Platform)

**WHAT YOU GET FROM US**

**SAP'S DIVERSITY COMMITMENT**

**We build breakthroughs together**

**We win with inclusion**

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone - regardless of background - feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.

**EOE AA M/F/Vet/Disability**:
Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.

Requisition ID: 364275 | Work Area: Information Technology | Expected Travel: 0 - 10% | Career Status: Graduate | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid.