Technology Service Specialist, Associate

1 week ago

Bengaluru, Karnataka, India Deutsche Bank Full time ₹ 5,00,000 - ₹ 15,00,000 per year

About The Role : 

Job Title - Technology Service Specialist, Associate

Location - Bangalore, India

Role Description

- Provide level 2 production services for Enterprise Shared Services Applications.
- Understand support process (as per ITIL) and escalation procedures, become fully conversant with all support tools that will be used to provide effective support.
- Need to review application/platform changes and ensure all mandatory artefacts attached so that risks associated with change are understood and mitigation done.
- Need to resolve Incidents and Service requests
- Will need to participate in Incident management/Problem management process in person and follow escalation processes along with sending notification to clients periodically.
- Gain detailed knowledge of all business flows, the application architecture and the hardware configuration for supported applications.
- Ensure timely delivery of key data feeds within SLAs. Consistently achieve maximum availability (up time) for critical functionality.
- Conduct post-mortems of incidents and drive relevant feedback into Incident, Problem and Change management programs

Your key responsibilities

- 5+ years of hands-on experience in Java development with expertise in Informatica Power Center, Unix and Oracle - Exacc.
- Strong experience in front-end technologies (Unix, sql/plsql).
- Proven experience in performance tuning and optimization of large applications (including Oracle databases).
- Hands-on experience with unit testing frameworks and automated testing tools.
- Experience Automated deployments.
- Strong understanding of authentication and authorization concepts
- Basic understanding of Unix/Linux commands.
- Exposure to messaging middleware Cloud is an added advantage.

Your skills and experience

- 5+ years working experience in financial institution in providing IT support and dealing with business users on support or requirement gathering
- Getting things done in large organizations understanding of where to use processes and how to build and operate a network
- Work across countries, regions and time zones with a broad range of cultures and technical capability
- Exceptional written and oral communication skills, including the ability to communicate technical information to a non-technical audience and with executive levels. Relationship management skills
- Experience working with virtual and global teams / Intercultural awareness
- Experience with using UNIX, Linux, Wintel, Perl/Shell scripting, as well as ability to write SQL to extract and patch data in Oracle databases and EXACC. Understanding with JAVA and .Net
- Experience of Monitoring tools such as Geneos, Netcool, Tivoli
- Experience in ETL tool like Informatica Power Center, Informatica Cloud Data Integration understanding and exposure upgrading the Technology
- Understand Informatica architecture, repository database, and data transformation dataflow as part of ETL processing and migrating to latest version
- Exposure to one of the Scheduler tools Control-M (one scheduling tool)

Desirable

- Strong written and oral communication, interpersonal and organization skills. Team player, with strong collaboration skills and ability to communicate at all levels. Proven analytical and problem-solving abilities, with a keen attention to detail
- Strong understanding of analytical and problem-solving skills

We strive for a culture in which we are empowered to excel together every day. This includes acting responsibly, thinking commercially, taking initiative and working collaboratively.

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