Customer Relationship Executive

**Job Title: Customer Relations Executive**

**Location: Worli, Mumbai**

**About Our Client**:
Our client is a new-age period care brand, committed to combining comfort with sustainability in menstrual care solutions for women

We launched our very first period care product, Reusable Period Underwear, back in Sept’23 & since then we’ve expanded our user base to several women in Tier 1, Tier 2 cities as well as Rural India, via several sales channels & CSR engagements.

While most women who try it once, switch from pads or other menstrual products However, since it’s a new product, several women need **reassurance & guidance** in picking the right style & size for them, before they take the leap
- **That’s where you come in**_ - Tackle customer-inhibitions and concerns.

**Preferred work experience**: 2 years

**Key Responsibilities**:

- Customer Support: Handle inquiries, resolve issues/concerns/complaints, and provide product information to close potential sales. Requires coordination with operations.
- Omnichannel communication: Whatsapp, Instagram, and calls are our main channels in communicating with customers.
- Customer Outreach for Sales: Proactively contact abandoned checkouts to address queries & enable a sale.
- Feedback Collection: Contact existing customers to gather and analyze customer feedback to drive product improvements.
- Order Management: Attend to customers looking to exchange/refund/replace products. Follow through on their orders and make sure the case gets closed.
- Data collection: All complaints, feedback & customer sentiment need to be tracked, recorded, analyzed and maintained in easy to understand ways.
- COD confirmations: Track COD confirmations and call customers to get confirmation if need be.
- Sales: Assist with any sales activations the team carries out, whether it’s at a school or it’s at a pop-up.

**If you pride yourself on these skills, you’re the one we need**
- Communication Skills: Strong verbal and written communication for clear and effective customer interactions.
- Problem-Solving: Ability to identify customer issues (even when they are not spelled out) and find timely, practical solutions.
- Empathy: Understand and relate to customer needs, creating a positive and supportive experience.
- Organizational Skills: Keep track of multiple orders, customer interactions, feedback, and follow-ups efficiently, be able to create tracking sheets for yourself so a single query doesn't go missed.
- Business/Sales Attitude: Convince potential customers to convert and upsell to existing customers
- Adaptability: Adjust communication style and approach based on different customer personalities and situations.
- Time Management: Efficiently prioritize tasks to ensure timely responses and follow-ups.
- Collaboration: Work with the internal team to provide comprehensive solutions and improvements for the customer experience.
- Passion: Know the product, styles, sizes, absorbencies better than anyone else, and have excitement to get elevated period care to women

Pay: ₹30,000.00 - ₹40,000.00 per month

Schedule:

- Day shift

Application Question(s):

- Are you located in Mumbai, Maharashtra?
- What is your notice period?
- Are you comfortable commuting to Worli, Mumbai, on a daily basis?
- LinkedIn Profile Link
- Current CTC?
- Expected CTC?

Application Question(s):

- Are you located in Mumbai, Maharashtra?
- What is your notice period?
- Are you comfortable commuting to Worli, Mumbai, on a daily basis?
- LinkedIn Profile Link
- Current CTC?
- Expected CTC?

Application Question(s):

- Are you located in Mumbai, Maharashtra?
- What is your notice period?
- Are you comfortable commuting to Worli, Mumbai, on a daily basis?
- LinkedIn Profile Link
- Current CTC?
- Expected CTC?

Application Question(s):

- Are you located in Mumbai, Maharashtra?
- What is your notice period?
- Are you comfortable commuting to Worli, Mumbai, on a daily basis?
- LinkedIn Profile Link
- Current CTC?
- Expected CTC?

Application Question(s):

- Are you located in Mumbai, Maharashtra?
- What is your notice period?
- Are you comfortable commuting to Worli, Mumbai, on a daily basis?
- LinkedIn Profile Link
- Current CTC?
- Expected CTC?

Application Question(s):

- Are you located in Mumbai, Maharashtra?
- What is your notice period?
- Are you comfortable commuting to Worli, Mumbai, on a daily basis?
- LinkedIn Profile Link
- Current CTC?
- Expected CTC?

**Experience**:

- Customer support: 2 years (required)

**Language**:

- English, Hindi (preferred)

Work Location: In person