Customer Care Executive

6 days ago

Kadamkuan Patna Bihar, India Adhivaha Private limited Full time

**Job Title: Customer Care Executive**

**Company**:Life Line Safety & Security**

**Location**:Kadamkuan, Patna, Bihar**

**Salary: Rs. 12,000 per month + Incentives**

**About Company**:Life Line Safety & Security Company is a leading provider of comprehensive safety and security solutions. With a commitment to excellence and innovation, we specialize in delivering a wide range of services including fire extinguisher and firefighting system supply/AMC, fire alarm systems, CCTV, biometric and access control systems, PA systems, video door phones, personal protective equipment, and road safety and industrial safety supplies.

**About Position**: Life Line Safety & Security Company is currently seeking a dedicated and customer-focused individual to join our team as a Customer Care Executive. This role is crucial in ensuring our clients receive exceptional service and support for their safety and security needs.

**Responsibilities**:

- Provide information about our services, including fire extinguisher and firefighting system supply/AMC, fire alarm systems, CCTV, biometric and access control systems, PA systems, video door phones, personal protective equipment, and road safety and industrial safety supplies.
- Assist customers in scheduling service appointments and coordinating with technical teams for timely resolution of issues.
- Maintain accurate records of customer interactions and transactions.
- Follow up with customers to ensure satisfaction and gather feedback for continuous improvement.
- Collaborate with other departments to resolve complex customer issues and escalate when necessary.
- Stay updated on company products, services, and industry trends to effectively address customer inquiries.

**Requirements**:

- Excellent communication skills in English and Hindi.
- Prior experience in customer service or a related field preferred.
- Strong interpersonal skills and the ability to build rapport with customers.
- Ability to multitask and prioritize in a fast-paced environment.
- Empathetic and solution-oriented mindset.

**Join the team as customer care executive at Life Line Safety & Security.**

Pay: ₹12,000.00 per month

**Benefits**:

- Internet reimbursement

Schedule:

- Day shift

Supplemental pay types:

- Commission pay
- Performance bonus

Ability to commute/relocate:

- Kadamkuan, Patna, Bihar: Reliably commute or planning to relocate before starting work (preferred)

**Education**:

- Bachelor's (preferred)

**Experience**:

- Technical support: 1 year (preferred)
- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- Hindi (preferred)
- English (preferred)

Work Location: In person

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