Customer Care Executive

5 days ago

Gurgaon, India Bright IT Global Solutions Pvt. Ltd. Full time

Dear All,

Greetings of the day

This is preeti from bigs Company, i am hiring for the profile of "Tele caller" for one of the leading MNC Company in health care services, Hyderabad (begumpet).

Preferred Language : - English,Hindi and Telugu.

fresher also can apply.

salary upto 12000/- to 17000/- per Month

Roles and Responsibilities:
- Associate will be responsible for handling incoming and outbound calls from customers/Patients.
- Answer calls professionally to provide information about Doctor schedule, hospital services, book and cancel appointments, or obtain details of complaints.
- Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken in the CRM.
- Associate must reply to those queries in a set format.
- Responsible to book the doctor appointments on a web portal.
- Handle all the complaints of customers and pacify them.
- Taking follow-ups from management for the complaints and feedback closure. Competencies and Skills Required Customer Service Executive plays a critical role in providing an interface between customers and the client company.

1. Good communications skills

2. Ability to listen proactively

3. Problem solving skills

4. Good interpersonal skills

5. Ability to handle work well and maintain quality

Qualifications/Other Requirements 1. Any Graduate/Preferably Science Graduate

2. 0 to 3 years of experience in Customer Service.

**Benefits**:

- Provident fund (PF)
- ESI
- Paid leaves / Leave encashment Workdays per week: 6 days (Rotational week work form office

Thanks and Regards:
- Preeti

+91-XXXXXXXXXX

**Job Types**: Full-time, Fresher

**Salary**: ₹10,000.00 - ₹17,000.00 per month

**Benefits**:

- Leave encashment
- Paid time off
- Provident Fund

Schedule:

- Fixed shift
- Night shift
- Rotational shift

Ability to commute/relocate:

- Gurgaon, Haryana: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- Hindi (preferred)
- English (preferred)
- Telugu (preferred)

**Speak with the employer**
+91
+91-XXXXXXXXXX

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