Messaging Services Advisor

17 hours ago

Bengaluru Karnataka, India NTT DATA Full time

**Req ID**: 330135 We are currently seeking a Messaging Services Advisor - O365/ MS teams/ Sharepoint to join our team in Bangalore, Karnātaka (IN-KA), India (IN). - Support 24x7 steady state operations-Flexible working in shifts for all required work done and during weekends. - Contributes to the development of new techniques and plans within area of expertise. - Thorough understanding and management of customer business needs and expectations. - Provide support on day to day operations in managing the Messaging infrastructure of account(s). - Works on abstract and complex problems requiring evaluation of intangible variables. - Integrates trends, data and information into plans, deliverables and recommendations. - Develops innovative and creative output based on interpretation and analysis that improve business performance and contribute to corporate goals and strategic intent. - Anticipates operational, program, and implementation issues and develops preventative measures. - Provides advanced technical support within area of expertise to clients on complex integration issues and is often in a lead role within major projects. - Applies advanced training and experience to resolve difficult client problems where standard practice has failed. - Identifies, structures, and delivers services that enable business processes. - May develop automated methods needed to implement recommended solution. - Performs root cause analysis on failed components and implements corrective measures. - Mentors junior team members. - Possess the ability to work independently with mínimal management supervision and with a global team of engineers - Strong team player with ability to work in a team and as individual contributor Strong organizational and documentation skills - Administration and Support: Manage and maintain the Office 365 environment, providing day-to-day support and administration of O365 services. - Implementation and Configuration: Configure, manage, and troubleshoot O365 services, including Exchange Online and On-premise - Proficient in Office 365 services, PowerShell scripting, and Active Directory. Strong understanding of networking concepts and security best practices - Monitoring and Reporting: Monitor system performance and usage to ensure optimal performance and availability. Generate reports on system usage, security, and compliance. - Security and Compliance: Implement and manage security settings and policies to ensure compliance with company and regulatory standards. Handle security incidents and perform regular security audits - Support and troubleshooting client/server environments, server Health check, PowerShell commands/scripts, bulk reports, monitoring parameters, backups etc. - Server maintenance/upgrades-Patching, RU/CU's, security updates, server installation/deployment, configuring components and software integration. - Knowledge on ITSM tools/platform to perform Request, Incident, Change and problem management. Service management and service level management - Steady state support to the messaging infrastructure, handling on-call responsibilities, complex issues, escalations, server maintenance activities etc. - Should have Good Experience in Customer Coordination (understand customer needs and providing solutions). " **About NTT DATA

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