Messaging Services Advisor

5 days ago

Bengaluru Karnataka, India NTT DATA Full time

**Req ID**: 305307

We are currently seeking a Messaging Services Advisor - SharePoint to join our team in Bangalore, Karnātaka (IN-KA), India (IN).
- Support 24x7 steady state operations-Flexible working in shifts for all required work done and during weekends.
- Contributes to the development of new techniques and plans within area of expertise.
- Thorough understanding and management of customer business needs and expectations.
- Provide support on day to day operations in managing the Messaging infrastructure of account(s).
- Works on abstract and complex problems requiring evaluation of intangible variables.
- Integrates trends, data and information into plans, deliverables and recommendations.
- Develops innovative and creative output based on interpretation and analysis that improve business performance and contribute to corporate goals and strategic intent.
- Anticipates operational, program, and implementation issues and develops preventative measures.
- Provides advanced technical support within area of expertise to clients on complex integration issues and is often in a lead role within major projects.
- Applies advanced training and experience to resolve difficult client problems where standard practice has failed.
- Identifies, structures, and delivers services that enable business processes.
- May develop automated methods needed to implement recommended solution.
- Performs root cause analysis on failed components and implements corrective measures.
- Designs and implements load testing and disaster recovery scenarios.
- Mentors junior team members.
- Possess the ability to work independently with mínimal management supervision and with a global team of engineers
- Strong team player with ability to work in a team and as individual contributor
- Strong organizational and documentation skills

Technical Skillset-- Health checks, server capacity management and proactive configuration management support
- Security hardening and patch/update management support
- High-availability components support
- Service Management and Service Level Management
- Collaboration components configuration management
- Search engine configuration management
- Content management configuration support

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