Messaging Services Advisor

13 hours ago

Bengaluru, Karnataka, India NTT DATA Services Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Role Overview: As a Messaging Services Advisor - MS Teams at NTT DATA in Bangalore, Karnataka, India, you will play a crucial role in managing Microsoft Teams, SFB, MS calling plan, Direct routing, Operator connect, team and channels in Microsoft Teams. Your responsibilities will include troubleshooting MS Teams client issues for end user support, performing change management activities, maintaining intermediate knowledge of IP Telephony, and ensuring secure infrastructures. Key Responsibilities: - Evaluate, engineer, test, recommend, and implement secure infrastructures - Act as a resource for system escalation issues and document platform standards and processes - Gather business requirements for system design and coordinate installation and maintenance of software/hardware on the network - Perform root cause analysis on failed components and provide ongoing information to leadership, customers, and peers - Follow company-specific systems engineering standards and conduct RCA for high severity issues - Provide on-call support during weekends and deliver technical documentation and training to L1 team members - Contribute to CRQ Deployments Qualifications Required: - Strong experience in managing Microsoft Teams, SFB, MS calling plan, Direct routing, and Operator connect - Proficiency in troubleshooting MS Teams client issues and change management activities - Intermediate knowledge of IP Telephony and experience in maintaining secure infrastructures - Ability to evaluate, engineer, test, recommend, and implement secure infrastructures - Excellent documentation and communication skills - Willingness to provide on-call support during weekends and contribute to CRQ Deployments (Note: The additional details of the company were not explicitly provided in the job description.),

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