Messaging Services Advisor

4 weeks ago

Bangalore Karnataka, India NTT DATA Full time

Req ID 329225 NTT DATA strives to hire exceptional innovative and passionate individuals who want to grow with us If you want to be part of an inclusive adaptable and forward-thinking organization apply now We are currently seeking a Messaging Services Advisor - MS Teams to join our team in Bangalore Karn taka IN-KA India IN o Experience and knowledge of the following technologies o Microsoft Teams SFB o MS calling plan Direct routing Operator connect Manage team and channels in Microsoft Teams Audio conferencing users Troubleshooting MS Teams client issues for end user s support Performing change management activities which respect to adding new features components Configurations change update best practices security enhancement etc for MS Teams environment Intermediate knowledge of IP Telephony Knowledge of Server and Networking principles pertaining to enterprise environment Evaluates engineers tests recommends and implements secure infrastructures Acts as a resource for system escalation issues Documents platform standards and processes for ongoing operations Gathers business requirements for system design and validates recommended solution for Change Management Schedules and coordinates installation and maintenance of software hardware on the network and ensures compatibility of all communications and computer hardware software Performs root cause analysis on failed components and implements corrective measures Provides ongoing information to leadership customers and peers regarding enhancements innovations and solutions Responsible for following company specific systems engineering standards RCA for high severity issue CRQ Deployments during weekends and holidays On Call Support shift for all required work and done during weekends Provide Technical Documentation and training to L1 team members About NTT DATA NTT DATA is a 30 billion trusted global innovator of business and technology services We serve 75 of the Fortune Global 100 and are committed to helping clients innovate optimize and transform for long term success As a Global Top Employer we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies Our services include business and technology consulting data and artificial intelligence industry solutions as well as the development implementation and management of applications infrastructure and connectivity We are one of the leading providers of digital and AI infrastructure in the world NTT DATA is a part of NTT Group which invests over 3 6 billion each year in R D to help organizations and society move confidently and sustainably into the digital future Visit us at NTT DATA endeavors to make accessible to any and all users If you would like to contact us regarding the accessibility of our website or need assistance completing the application process please contact us at This contact information is for accommodation requests only and cannot be used to inquire about the status of applications NTT DATA is an equal opportunity employer Qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability or protected veteran status For our EEO Policy Statement please click If you d like more information on your EEO rights under the law please click For Pay Transparency information please click

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