Messaging Services Senior Analyst

Req ID 329232 NTT DATA strives to hire exceptional innovative and passionate individuals who want to grow with us If you want to be part of an inclusive adaptable and forward-thinking organization apply now We are currently seeking a Messaging Services Senior Analyst - O365 Engineer to join our team in Bangalore Karn taka IN-KA India IN Messaging Services Specialist is a professional who manages and maintains the Microsoft 365 environment that includes various applications and services such as Outlook Teams SharePoint OneDrive and Exchange Responsible for managing user accounts recipients groups service monitoring and reporting Troubleshoot issues provide technical support and perform day to day support and administration tasks - Good knowledge of Microsoft 365 cloud services and applications such as Exchange online SharePoint Online OneDrive for Business and Teams Microsoft administration tools such as Microsoft 365 admin center Security and Compliance center Exchange Online admin center and PowerShell Create and manage groups distribution lists shared mailboxes and resources using Microsoft 365 admin center and Exchange Online Individuals understand their own area and can perform all facets of their role Good analytical and problem-solving skills - Energetic self-motivated and self-sufficient in accomplishing tasks Resolving and troubleshooting the O365 issues and incidents and escalating them to Microsoft support when needed Good problem-solving and analytical skills such as identifying diagnosing and resolving issues They have experience in most issues that may arise although require guidance with new assignments Participates in troubleshooting and resolution of client problems using integrated data processing and communication solutions Regularly exercises discretion and independent judgment on technical matters Good working knowledge and demonstrated ability utilizing systems tools and procedures to accomplish job Builds deeper understanding of processes procedures customers and organization Qualifications 3-4 years of experience in supporting Office 365 environments with a focus on Exchange Teams and SharePoint platforms Proficient on Messaging technologies- O365 Exchange on-premises environment and Outlook All versions Troubleshooting skills on end user support tasks recipient management client application troubleshooting and server support Knowledge on ITSM tools platform to perform Request Incident Change management Steady state support to the messaging infrastructure handling on-call responsibilities complex issues escalations server maintenance activities etc Flexible working in shifts supporting 24X7 steady state operations Should have Good Experience in Customer Coordination understand customer needs and providing solutions Candidates must have excellent customer service problem solving and communication skills Microsoft Office 365 certification is a plus About NTT DATA NTT DATA is a 30 billion trusted global innovator of business and technology services We serve 75 of the Fortune Global 100 and are committed to helping clients innovate optimize and transform for long term success As a Global Top Employer we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies Our services include business and technology consulting data and artificial intelligence industry solutions as well as the development implementation and management of applications infrastructure and connectivity We are one of the leading providers of digital and AI infrastructure in the world NTT DATA is a part of NTT Group which invests over 3 6 billion each year in R D to help organizations and society move confidently and sustainably into the digital future Visit us at NTT DATA endeavors to make accessible to any and all users If you would like to contact us regarding the accessibility of our website or need assistance completing the application process please contact us at This contact information is for accommodation requests only and cannot be used to inquire about the status of applications NTT DATA is an equal opportunity employer Qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability or protected veteran status For our EEO Policy Statement please click If you d like more information on your EEO rights under the law please click For Pay Transparency information please click