Messaging Services Advisor

4 days ago

Bengaluru Karnataka, India NTT DATA Full time

**Req ID**: 305308

We are currently seeking a Messaging Services Advisor - MS Teams to join our team in Bangalore, Karnātaka (IN-KA), India (IN).
- Experience and knowledge of the following technologies:

- MS Teams
- Direct routing, Enterprise vault
- Creating and routing of Zoom Telephony
- Management of DID services will be done using available tools in Zoom
- Manage Zoom and MS Teams that reside in a cloud environment or obtained as a hosted Service
- MS Teams administrator Direct routing with MS Teams / MS-teams PSTN Direct routing. Configuring and Managing Direct Routing in Microsoft Teams
- Manage team and channels in Microsoft Teams Audio conferencing users
- Intermediate knowledge of IP Telephony
- Knowledge of Server and Networking principles pertaining to enterprise environment
- Performs maintenance on existing operating systems.
- Evaluates, engineers, tests, recommends, and implements secure infrastructures.
- Acts as a resource for system escalation issues.
- Documents platform standards and processes for ongoing operations.
- Gathers business requirements for system design and validates recommended solution for Change Management.
- Schedules and coordinates installation and maintenance of software/hardware on the network and ensures compatibility of all communications and computer hardware/software.
- Performs root cause analysis on failed components and implements corrective measures.
- Provides ongoing information to leadership, customers, and peers regarding enhancements, innovations and solutions.
- Responsible for following company specific systems engineering standards.
- Acquisitions: Add acquisitions' messaging environment under NTT Data Services, planning, development and sustaining included in this process.
- Executive support escalations: 20-30% time consuming work per week most client/outlook, remote access, troubleshoot, feedbacks.
- RCA for high severity issue, CRQ Deployments during weekends and holidays.
- On Call Support: shift for all required work and done during weekends.
- Provide Technical Documentation and training to L1 and Service desk.

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