Merchant Solutions

**Job Title : Implementation & Service : Platform onboarding**

**Location
- Mumbai / Bangalore**

**Role Description**

**What we’ll offer you**

As part of our flexible scheme, here are just some of the benefits that you’ll enjoy
- Best in class leave policy
- Gender neutral parental leaves
- 100% reimbursement under childcare assistance benefit (gender neutral)
- Sponsorship for Industry relevant certifications and education
- Employee Assistance Program for you and your family members
- Comprehensive Hospitalization Insurance for you and your dependents
- Accident and Term life Insurance
- Complementary Health screening for 35 yrs. and above

**Your key responsibilities**

Manage a portfolio of client projects and end to end implementation of mandates. Working closely with the Sales team in understanding client requirements for products / services / solutions towards managing post-sales relationship with customers
- Executing Service Level Agreements and other product-specific documentation requirements with customers
- Coordinating with the Operations team for smooth start-up of services
- Manage team and support them on training / Knowledge sharing
- Be part of the agile team as an Implementation Owner to deliver the product build to support the business growth and strategy
- Implementation of cash management solutions that include Electronic Banking/ ERP interfaces / Host-to-Host connectivity / Services, Payables, Receivables and Liquidity Management.
- Supporting existing customers on cash management platforms and back office administration relating to cash management solutions.
- Act as contact person (entry point) for client’s (internal and external) technical support across all involved Deutsche Bank areas and coordinate communication to client.
- Initiates and coordinates the technical investigation within the Global Implementation & Service organization, follow-up with customer as agreed, escalate if necessary, provides final feedback to the customer.
- Analyze and deal with complaints from internal and external clients, to ensure that the original Deutsche Bank commitment is accomplished and the client satisfaction and loyalty is restored.
- Discussion with Implementation Managers/Customers on connectivity requirements for Host-Host and API solution
- Sending the required set-up forms and verify once received
- Analyse and resolve connectivity issues as part of customer testing (including understanding of LOG-files)
- Configure all Test systems & servers including routing rules, PKI, Digital Certificate with SSL/Sign & Verify/Encryption/Decryption mapping
- Support Customer Testing and get the sign-off

For internal use only For internal use only
- Coordinate with Infra. teams on Firewall opening request/UNIX user creation for customers to connect
- Understand various financial message / transaction file formats (especially XML) to be tested for compatibility with bank’s systems
- Production cut-over activities to be handled and provide all technical and functional parameters as part of Change Request to production team and get all necessary approvals
- Coordinate the set-up of clients/accounts in production environment
- Perform production set-up verification
- Perform hand over procedures to Production Management Team
- Support Penny Testing along with Production Management/Implementation Manager and customers
- Plan, document, track and manage the Client Adoption requests and discuss the priorities when the demand exceeds capacity
- Perform server maintenance sanity checks
- Conduct regular calls with Implementation Managers on regular basis
- Support all regions including US/AP/EU in various shift
- Raise PKI certificate request and provide the public certificate chain to customers
- Receive and validate all signed-forms from customers(PKC and CSR confirmation)
- Solve production issues as part of API and DBDC L1 and/or coordinate with respective L2/L3-Teams in 24/7 mode.

**Your skills and experience**

Hands-on experience in Cash / Trade / Custody Application Support
- Hands-on experience in UNIX
- Hands-on experience in various communication Protocols (SFTP, AS2, HTTPS, FTPS, etc.)
- Hands-on experience with Core Java
- Hands-on experience in Oracle
- Hands-on experience in Firewall opening & networks
- Hands-on experience in various file / message formats
- Hands-on experience in API
- Knowledge on various compression, encryption techniques
- Knowledge on SSL and SSH authentication
- Knowledge on Webmethods

**How we’ll support you**
- Training and development to help you excel in your career
- Coaching and support from experts in your team
- A culture of continuous learning to aid progression
- A range of flexible benefits that you can tailor to suit your needs

**About us and our teams**

Our values define the working environment we strive to create - diverse, supportive and welcoming of different views. We embrace a culture reflecting a variety of perspectives, insights an