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Client Service Executive for Signage Manufacturing
2 weeks ago
**Key Responsibilities**:
- Serve as the primary point of contact for clients, managing inquiries, orders, and feedback.
- Understand clients' needs and provide suitable solutions and recommendations.
- Coordinate with the production team to ensure client requirements and timelines are met.
- Handle client complaints and resolve issues promptly to maintain high satisfaction levels.
- Maintain and update client records, track project progress, and provide regular status updates.
- Assist in developing client service strategies to enhance customer experience and retention.
- Collaborate with sales and marketing teams to identify and pursue new business opportunities.
**Requirements**:
- **Proven experience in client service or account management, preferably in the signage or manufacturing industry**.
- Strong communication, negotiation, and interpersonal skills.
- Ability to multitask and handle multiple client accounts efficiently.
- Good knowledge of the signage manufacturing process is an advantage.
- Proficiency in CRM software and Microsoft Office Suite.
- Attention to detail and a customer-focused mindset.
**Benefits**:
- Cell phone reimbursement
Schedule:
- Day shift
Application Question(s):
- How many years of experience do you possess in the Signage or Advertising Industry?
**Experience**:
- total work: 2 years (required)
Work Location: In person
