Customer Support Executive

6 days ago

Narol Ahmedabad Gujarat, India Kim Shri Technologies Full time

∙ Maintain an updated knowledge of the organization's products and customer service policies

∙ Document customer interactions when necessary, compiling documents and forwarding

information to interested parties

∙ Explain simply and clearly in response to customer questions and check for customer

understanding and acceptance

∙ Recommend new products or make suggestions for improvements by identifying relevant

features and benefits

∙ Establish and maintain good rapport with customers by using positive language and anticipating their needs
- **Qualifications / Required skill for Customer Service Associate **_

∙ 1+ years of previous customer service experience a plus

∙ Friendly and welcoming manner with clients and other members of the customer service team

∙ Familiarity with customer‐relationship management (CRM) software programs

∙ Strong command of written and verbal English

∙ Excellent organizational and multitasking skills

∙ Ability to maintain a calm and polite manner in stressful situations

∙ Willingness to cooperate with customers and management to resolve any issues that may arise

∙ Strong analytical, problem solving and communication skill

∙ Advanced excel skills, PowerPoint, MS Office

∙ Having experience in Shopify order follow up operations and knowledge of ecommerce Industry

Pay: ₹15,000.00 - ₹20,000.00 per month

**Benefits**:

- Health insurance
- Leave encashment
- Provident Fund

Schedule:

- Day shift

Supplemental pay types:

- Performance bonus

**Education**:

- Bachelor's (preferred)

**Experience**:

- total work: 1 year (required)
- Customer service: 3 years (required)

**Language**:

- Hindi (preferred)
- English (preferred)

Work Location: In person

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