Pharmacy Operations In-charge

1. Regulatory and NABH Compliance - Ensure pharmacy operations align with NABH standards and local drug laws (Drugs and Cosmetics Act, NDPS Act, etc.). - Maintain and update all Standard Operating Procedures (SOPs) as per NABH requirements. - Ensure proper licensing and documentation are current and displayed. 2. Inventory and Medication Management - Oversee procurement, storage, and distribution of medications and medical consumables. - Implement protocols for stock rotation (FIFO), expiry checks, and disposal of expired/unused medications. - Ensure availability of emergency and essential medicines. - Prevent overstocking and understocking to balance costs and availability. 3. Patient Safety and Medication Use - Monitor safe medication practices including prescription, transcription, dispensing, and administration. - Coordinate Medication Error Reporting and analysis for corrective and preventive action (CAPA). - Oversee high-risk medication management and look-alike/sound-alike (LASA) drug protocols. - Ensure availability and timely dispensing of medications to patients. - Address patient queries and complaints related to pharmacy services promptly. 4. Quality and Audits - Conduct and document internal audits of pharmacy operations. - Implement feedback mechanisms to evaluate patient satisfaction. - Conduct customer service training for pharmacy staff. - Participate in quality indicator tracking, provide data for KPI, Root Cause Analysis (RCA), Corrective and Preventive Action (CAPA) and Continuous Quality Improvement (CQI). 5. Team Management and Training - Supervise and evaluate performance of pharmacy staff. - Foster a culture of safety, accountability, and professional development. - Assign duties, manage shifts, and evaluate performance of pharmacists and assistants. - Team wellbeing which includes, Rota, Leave, etc. - Conduct regular training programs on NABH standards, infection control, and medication safety. - Assess and document staff competencies periodically. - Conduct weekly, monthly review meetings and performance discussions. 6. Clinical and Interdepartmental Coordination - Work with clinicians and nursing staff to ensure rational drug use. - Participate in the Pharmacy and Therapeutics Committee (PTC). - Provide input on formularies, drug policies, and cost-effectiveness strategies. - Collaborate with clinical and nursing staff to ensure accurate and timely medication delivery. - Support clinical decisions with drug information and alternatives. 7. Documentation and Record-Keeping - Ensure accurate record-keeping of dispensing, returns, controlled drugs, etc. - Maintain drug registers, indents, inventory records, and audit logs as per NABH guidelines. 8. Handling Narcotic and Psychotropic Substances - Ensure strict control and documentation of narcotic drugs as per NDPS regulations. - Conduct periodic stock checks and reconciliation with logs. 9. Budgeting & Cost Control - Prepare and monitor the annual pharmacy budget. - Control drug procurement costs through vendor negotiation and formulary management. - Monitor and minimize wastage, pilferage, and expiry-related losses. 10. Revenue Monitoring - Ensure accurate billing and reconciliation of cash, credit, and insurance patients. - Track profitability of pharmacy operations, including inpatient, outpatient, and surgical stores. 11. Operations Management - Supervise daily pharmacy operations - procurement, storage, dispensing, and documentation. - Ensure compliance with NABH SOPs and protocols. - Maintain separate storage for high-risk, LASA, and refrigerated medications. 12. Legal & Regulatory Compliance - Ensure pharmacy complies with Drugs and Cosmetics Act, NDPS Act, and other laws. - Monitor drug license renewals, narcotic registers, and barcoding practices. 13. IT and Automation - Supervise functioning of Hospital Information System (HIS) related to pharmacy. - Support automation, e-prescriptions, barcode scanning for medication safety. **Qualifications & Skills**: - Education: A bachelors degree in pharmacy + masters degree in Pharmacy or Hospital Administration - Experience: Proven experience and understanding of hospital pharmacy services for 8+ years and should have minimum of 3 years of experience as Unit Pharmacy Head/In-charge - Communication Skills: Strong interpersonal skills to engage with customers effectively. - CRM Proficiency: Familiarity with Hospital Pharmacy HIS tools to track leads, sales, and client data. - Analytical Skills: Ability to analyse pharmacy sales data, identify trends, and work on strategies accordingly. - Aspirants are requested to E-mail resume in MS word format only along with photograph and with details on current fixed salary + incentives if any and expected salary. - Please super scribe as "Application for the post of Unit Pharmacy Operations Head/In-charge at Manipal Hospital - Mysore" in Subject column when writing / sending / forwarding E-mail. - Work Location - Mysore - Karnataka