Pharmacy Operations In-charge

1. Regulatory and NABH Compliance
- Ensure pharmacy operations align with NABH standards and local drug laws (Drugs and Cosmetics Act, NDPS Act, etc.).
- Maintain and update all Standard Operating Procedures (SOPs) as per NABH requirements.
- Ensure proper licensing and documentation are current and displayed.

2. Inventory and Medication Management
- Oversee procurement, storage, and distribution of medications and medical consumables.
- Implement protocols for stock rotation (FIFO), expiry checks, and disposal of expired/unused medications.
- Ensure availability of emergency and essential medicines.
- Prevent overstocking and understocking to balance costs and availability.

3. Patient Safety and Medication Use
- Monitor safe medication practices including prescription, transcription, dispensing, and administration.
- Coordinate Medication Error Reporting and analysis for corrective and preventive action (CAPA).
- Oversee high-risk medication management and look-alike/sound-alike (LASA) drug protocols.
- Ensure availability and timely dispensing of medications to patients.
- Address patient queries and complaints related to pharmacy services promptly.

4. Quality and Audits
- Conduct and document internal audits of pharmacy operations.
- Implement feedback mechanisms to evaluate patient satisfaction.
- Conduct customer service training for pharmacy staff.
- Participate in quality indicator tracking, provide data for KPI, Root Cause Analysis (RCA), Corrective and Preventive Action (CAPA) and Continuous Quality Improvement (CQI).

5. Team Management and Training
- Supervise and evaluate performance of pharmacy staff.
- Foster a culture of safety, accountability, and professional development.
- Assign duties, manage shifts, and evaluate performance of pharmacists and assistants.
- Team wellbeing which includes, Rota, Leave, etc.
- Conduct regular training programs on NABH standards, infection control, and medication safety.
- Assess and document staff competencies periodically.
- Conduct weekly, monthly review meetings and performance discussions.

6. Clinical and Interdepartmental Coordination
- Work with clinicians and nursing staff to ensure rational drug use.
- Participate in the Pharmacy and Therapeutics Committee (PTC).
- Provide input on formularies, drug policies, and cost-effectiveness strategies.
- Collaborate with clinical and nursing staff to ensure accurate and timely medication delivery.
- Support clinical decisions with drug information and alternatives.

7. Documentation and Record-Keeping
- Ensure accurate record-keeping of dispensing, returns, controlled drugs, etc.
- Maintain drug registers, indents, inventory records, and audit logs as per NABH guidelines.

8. Handling Narcotic and Psychotropic Substances
- Ensure strict control and documentation of narcotic drugs as per NDPS regulations.
- Conduct periodic stock checks and reconciliation with logs.

9. Budgeting & Cost Control
- Prepare and monitor the annual pharmacy budget.
- Control drug procurement costs through vendor negotiation and formulary management.
- Monitor and minimize wastage, pilferage, and expiry-related losses.

10. Revenue Monitoring
- Ensure accurate billing and reconciliation of cash, credit, and insurance patients.
- Track profitability of pharmacy operations, including inpatient, outpatient, and surgical stores.

11. Operations Management
- Supervise daily pharmacy operations - procurement, storage, dispensing, and documentation.
- Ensure compliance with NABH SOPs and protocols.
- Maintain separate storage for high-risk, LASA, and refrigerated medications.

12. Legal & Regulatory Compliance
- Ensure pharmacy complies with Drugs and Cosmetics Act, NDPS Act, and other laws.
- Monitor drug license renewals, narcotic registers, and barcoding practices.

13. IT and Automation
- Supervise functioning of Hospital Information System (HIS) related to pharmacy.
- Support automation, e-prescriptions, barcode scanning for medication safety.

**Qualifications & Skills**:

- Education: A bachelors degree in pharmacy + masters degree in Pharmacy or Hospital Administration
- Experience: Proven experience and understanding of hospital pharmacy services for 8+ years and should have minimum of 3 years of experience as Unit Pharmacy Head/In-charge
- Communication Skills: Strong interpersonal skills to engage with customers effectively.
- CRM Proficiency: Familiarity with Hospital Pharmacy HIS tools to track leads, sales, and client data.
- Analytical Skills: Ability to analyse pharmacy sales data, identify trends, and work on strategies accordingly.
- Aspirants are requested to E-mail resume in MS word format only along with photograph and with details on current fixed salary + incentives if any and expected salary.
- Please super scribe as "Application for the post of Unit Pharmacy Operations Head/In-charge at Manipal Hospital - Mysore" in Subject column when writing / sending / forwarding E-mail.
- Work Location - Mysore - Karnataka