Sr. Program Manager, Pharmacy

DESCRIPTIONJob Title Program Manager Pharmacy Operations L6 About the Role We re seeking an experienced Program Manager to join our rapidly growing Pharmacy team As a Program Manager you will be responsible for driving operational excellence scaling our pharmacy network and implementing innovative solutions that enhance customer experience across Amazon s pharmacy business Basic Qualifications Bachelor s degree in Business Administration Operations Management Supply Chain or related field 7 years of experience in program management operations management or related field Demonstrated experience in managing complex projects with multiple stakeholders Strong analytical and problem-solving skills with data-driven decision-making capability Excellence in stakeholder management and cross-functional team leadershipPreferred Qualifications Master s degree in Business Administration Healthcare Administration or related field Healthcare Pharmaceutical industry experience PMP certification or equivalent project management credentials Experience in e-commerce or retail operations Six Sigma certification Green Belt or higher Knowledge of regulatory requirements in pharmaceutical supply chainKey Responsibilities Operational Excellence Lead and optimize daily order processing operations with third-party pharmaceutical sellers Manage and scale a network of Pharmacy Fulfillment Centers serving 19 000 PIN codes Develop and implement Standard Operating Procedures SOPs for internal teams and external partners Monitor key performance metrics and drive continuous improvement initiativesStrategic Leadership Partner with Product Tech Category and Logistics teams to drive operational efficiency Identify and execute high-impact projects to generate new revenue streams Lead process improvement initiatives to optimize cost structure and improve customer experience Design and implement scalable solutions for pharmacy operationsProgram Management Create and maintain project plans timelines and documentation Conduct regular business reviews and prepare executive-level presentations Manage risk assessment and mitigation strategies Drive data-driven decision making through analytics and reportingStakeholder Management Build and maintain strong relationships with cross-functional teams Collaborate with external partners and vendors Communicate project status and escalations to senior leadership Mentor and guide junior team membersAmazon Leadership Principles You ll Embody Customer Obsession Ownership Bias for Action Deliver Results Learn and Be CuriousImpact In this role you will have the opportunity to shape the future of Amazon s pharmacy business driving initiatives that directly impact millions of customers while working with cutting-edge technology and processes About Amazon Pharmacy Amazon Pharmacy is revolutionizing how customers access healthcare products and medications We re building innovative solutions to make healthcare more accessible and affordable for customers across India BASIC QUALIFICATIONS- 5 years of program or project management experience - Experience using data and metrics to determine and drive improvements - Experience owning program strategy end to end delivery and communicating results to senior leadershipPREFERRED QUALIFICATIONS- 2 years of driving process improvements experience - Master s degree or MBA in business operations human resources adult education organizational development instructional design or related fieldOur inclusive culture empowers Amazonians to deliver the best results for our customers If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information If the country region you re applying in isn t listed please contact your Recruiting Partner