Customer Care Executive

Reference Code:
412-23

Job Title:
**Customer Care Executive
- Consultancy Firm - Noida**

Category:
Consulting

**Job Description**:
Our client is established since 2003 and has been supporting recruiters, corporations and professional contractors across the globe. Their assistance has freed clients to focus on what they do best.
Being headquartered in Switzerland and with presence in 8 countries across the world they take care of all the hassles of contract management, payroll, immigration, taxes and compliance in more than 60+ countries

Job Title: Customer Care Executive
- Noida

Office based for the 1st 6 months at least - a hybrid working basis will be considered after training/probation.

Job Responsibility:

- Ensure that all communications from the contractors receive a response within 24 hours of receipt and that all queries or issues are resolved ASAP. Escalate pending issues and critical situations immediately.
- Understand the assigned solution, its calculations and documents expected from contractors.
- Check all initial sales and solution summaries for accuracy. Refer any queries back to the responsible salesperson.
- Ensure quality, analyze, and resolve client issues and complaints.
- Control and maintain a record of documents while ensuring compliance. Continually monitor and chase for documentation to ensure everything is in place within 3 months of the contract starting.
- Process timesheets and raise invoices as and when required.
- Understand payroll calculations and process contractor payments as and when re-quired.
- Manage the monthly review and follow up of contractor extensions and follow up with Client and internal departments.
- Ensure that all communications from the contractors are dealt with promptly with any issues being raised immediately with the Team Leader.
- Provide reports to seniors as requested.
- Liaise with other departments for any information required by contractors and reply to contractors accordingly.
- Acquaint yourself with the group’s working practices ensuring greater flexibility dur-ing periods of absence.
- Highlight to the Supervisor any issues with the solution that impacts on the smooth operation of the group or causes problems for the contractors. - All other reasonable tasks as requested by the Supervisor.

Key Skills:
Key Skills:

- Computer skills - Microsoft advanced level - Awareness of payroll and immigration practices - Awareness of taxation and international compliance laws and regulations practices - Administration knowledge - Good verbal and written business English - Commercial awareness - Organizational skills - Client care skills

Mandatory:

- Good Computer Skills
- Excellent written and spoken business English is essential.
- Must be able to commute to and from our office in Noida - Sector 16 as no transport is provided.

Mandatory: require a very high level of both written and verbal English.

Gender: Open

Experience:4-5 years of experience handling INTERNATIONAL clients/customers

Job Location: Noida Office - Sector 16 (Work from office)

Industry:
Working Days: 5 days
The working hours are 10:45 to 19:15 IST with flexibility to cover 2nd Shift 12 to 8.30 IST

Reporting To: Supervisor

Qualification: Graduate

Notice Period: Immediate to 30 days

Immediate Joining needed

About Morpheus Consulting:
Recruitment is a people-focused business - our success and growth are reliant upon our people. Our team of 130 consultants based in Middle east, Asia and Africa offer a blend of international recruitment experience, coupled with a platform of local market and industry knowledge. Morpheus Consulting has its presence since 2007 and has established itself as a reputed recruitment specialist in its industry.

**Location**:
Required Experience:
4-6 yrs

Positions:
1